Greetings
We are Eil Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data centre technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA regions
We have the below Full time Contract Position:
Experience: 2-5 Yrs
Role: Desk Side Support / Field Technician
Site Locations : Kent St Sydney NSW 2000
Expected start: 2026
Duration: Long Term
Mode: Full time Contract Position
Work Mode: (Fully Onsite 5 Days per Week)
Key Responsibilities:
Provide onsite technical support for the enterprise regarding desktops laptops wireless devices (phones tablets) printers voice over IP telephony remote connectivity peripheral equipment and software within established standards and guidelines.
This support includes configuring testing and deploying new technology installation of new software documentation.
Receive and respond to incoming calls emails walkups and work-related tickets regarding any user problems.
Analyze and troubleshoot issues to determine if other level 2 and level 3 teams such as Engineering Network Server or Security need to be engaged in solution. Coordinate support by creating appropriate tickets and assign to appropriate team(s).
Support remote clients by using remote access software to connect into a team members computer for diagnostics and troubleshooting to determine root cause and resolution. Provide ongoing support for enterprise system rollouts that affect these users on a continuous basis. Diagnose and resolve hardware software and peripheral issues in a timely manner.
Troubleshoot and support local network connectivity issues (Wi-Fi LAN VPN basics).
Respond to and resolve incidents and service requests assigned via ITSM tools (e.g. ServiceNow).
Perform break/fix support device setup imaging and deployment activities.
Deliver a high level of customer service and user communication ensuring clear updates and resolution timelines.
Provide hands-and-feet support for remote/offshore teams including replacement cabling device checks and guided troubleshooting.
Support asset management activities including inventory tracking device refresh and lifecycle management.
Assist with conference room and AV support as needed. Follow standard ITIL processes for incident request and escalation management. Document resolutions and contribute to knowledge base articles for recurring issues.
Desktop Support Deskside Support End User Computing (EUC) IT Support Technical Support Windows 10 Windows 11 Microsoft 365 Office 365 Outlook Microsoft Teams Active Directory Azure AD Entra ID Intune SCCM Endpoint Manager ServiceNow ITSM Incident Management Service Request Management Hardware Troubleshooting Software Installation Laptop Support Desktop Support Printer Support Peripheral Support Mobile Device Support iOS Android VOIP TCP/IP DNS DHCP VPN LAN Wi-Fi Troubleshooting Network Connectivity PC Imaging Device Deployment Asset Management Break/Fix Support Remote Support User Support Conference Room Support AV Support ITIL Customer Service Technical Documentation Troubleshooting Root Cause Analysis Field Services Onsite Support Enterprise Support Environment
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