IT Service Engineer – Level 2

ABOUT US

We are a technology advisory and execution partner shaping securing strengthening and scaling IT for every business.

From our beginnings in regional Australia weve grown into a national technology advisory firm delivering enterprise-grade solutions to organisations across diverse industries and operating models. While weve expanded our regional roots remain central to who we are.

We work alongside our clients as an extension of their team bringing clarity to complex challenges delivering practical outcomes and building long-term trusted partnerships. Our approach is grounded in transparency real-world value and a strong sense of community.

ABOUT THE ROLE

As a Level 2 Service Engineer youll provide trusted support that helps our clients stay secure productive and confident in their technology.

Youll work across a broad range of technologies stepping in to solve more complex challenges and bring clarity when it matters most. Along the way youll build strong relationships contribute to projects and continue developing your technical capability.

If you enjoy problem solving and value great customer service this is a role where you can grow and make a real impact.

WHAT YOULL BE DOING

• Providing Level 2 technical support to clients predominately remotely and via onsite visits as required.
• Diagnosing and resolving issues across desktops servers cloud platforms and networks to minimise disruption
• Owning service requests from initiation through to resolution keeping clients informed throughout
• Proactively monitoring environments to identify prevent issues before they impact operations
• Performing maintenance updates and patching to ensure systems remain secure and reliable
• Creating and maintaining accurate technical and client documentation within IT Glue to support team efficiency and consistent outcomes.
• Supporting and mentoring Level 1 team members by sharing knowledge and best practices.
• Contributing to infrastructure upgrades migration and projects
• Building trusted client relationships through clear communication and dependable service.
• Identifying opportunities to improve systems processes systems and client outcomes

TECHNOLOGIES YOULL WORK WITH

Youll work across a modern wellsupported technology environment including:

• Microsoft 365 and Microsoft Azure
• Windows Server
• Active Directory
• Exchange Online
• VMware and Hyper-V
• Fortinet
• Datto RMM Datto BCDR and Autotask PSA
• Firewalls networking servers and storage solutions

You dont need to know everything well support you to learn and expand your capability over time.

ABOUT YOU

Youre someone who enjoys helping people solving problems and making complex systems easier to understand.

Youre naturally curious take pride in your work and are motivated to keep learning and improving.

Youll bring:

• Around 2 years experience in a managed services or client-facing IT role
• Strong troubleshooting skills across Windows environments and core infrastructure.
• Experience with hardware software servers and networking
• A solid understanding of: Windows Server Active Directory DNS and DHCP Microsoft365 and Microsoft Azure Networking fundamentals and Virtualisation platforms (VMWare/Hyper-V)
• Excellent customer service problem solving and communication skills
• A valid Class C drivers licence
• A valid National Police Check (or willingness to obtain).

WHY JOIN MICROTECHDPS

• A genuinely great culture welcoming supportive and built on trust.
• Meaningful work your expertise directly helps clients feel secure and in control
• Growth and opportunity were a growing impactdriven business and youll grow with us.
• Exposure to emerging technologies with the support to learn and apply them confidently.

HOW TO APPLY

Submit your resume and brief cover letter or contact us directly

All applications are treated as private and confidential. To learn more about us go to