IT Service Desk Analyst
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Job Summary
This role can be based in one of the following office locations: Sydney CBD Shellharbour Melbourne CBD or Adelaide CBD.
We are seeking a motivated and proactive IT Service Desk Analyst (Level 1) to be the first point of contact for IT support across Healthcare Australia. This is more than a technical role your customer service skills positive attitude and proactive approach are just as important as your technical knowledge.
Join us in bringing a new approach to technology and innovation in healthcare by:
- Deliver timely and effective Level 1 support aligned to SLA targets
- Achieve high levels of first contact resolution
- Provide a consistent and professional user experience
- Accurately categorise and prioritise all requests based on the service catalogue
- Contribute to continuous improvement of service desk processes and knowledge
Lets talk about you!
We are looking for candidates with 13 years experience in IT support or service desk environments ideally with exposure to ITIL practices. Strong technical skills in Microsoft 365 Windows OS and basic networking are required along with excellent customer service orientation communication skills and a problem-solving mindset.
You should be able to prioritise tasks manage your workload effectively and collaborate well within a team. A relevant IT qualification (Certificate Diploma or Degree) or equivalent experience is essential and an ITIL Foundation certification is a plus. Some travel maybe required to our other site locations within Australia.
Youll bring your passion for technology and be rewarded with:
Hybrid work arrangement
7% discount on BUPA Private Health Insurance
Extra leave benefits including a day off for your birthday
Salary packaging and novated leasing options through SmartGroup
The position also has the capacity to add to your take home pay by participating in the afterhours component (rotational).
Interested Apply now. Were looking forward to hearing from you!
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Remote Work :
No
Employment Type :
Full-time
About Company
HCA connects healthcare professionals, organisations, and people to provide end-to-end healthcare solutions as needed. We fill the healthcare skills gap to ensure people in Australia always have the support they need. That's why HCA is Australia's #1 healthcare solutions provider.
