IT Operations and Support Officer
Job Location:
Monthly Salary:
Posted:
Application Deadline:
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Job Summary
Salary:79000per year 12% superannuation
Full time ongoing role
Work in a brand-new office building in Melbournes CBD on Franklin Street within walking distance of the Queen Victoria Market and close to public transport
Hybrid working arrangements a mix of work-from-home and office days
Access to benefits including Christmas closedown gifted leave discounted RMIT childcare services subsidised gym membership and an Employee Assistance Program (EAP)
Our values: Passion Impact Inclusion Integrity Courage Imagination
About RMIT University Pathways (RMIT UP)
RMIT UP owned by RMIT University provides education solutions for students academics and professionals in Australia and globally.
Our mission is to offer transformative learning experiences and pathways that open global opportunities guided by RMITs values of inclusion imagination integrity courage passion and impact. We place student and customer experience at the forefront of everything we do.
Our key programs include Foundation Studies ELICOS English for Academic Purposes (EAP) language testing andInformit a leading research database focused on Australasian content.
About the role
As the IT Operations & Support Officer you willbe responsible fordelivering first-line
desktopapplicationand AV support across RMIT UP.Youllplay a key role inmaintaininghardware/software environments troubleshooting issues and supporting technology-related services both on-site and remotely.
Key responsibilities include
Providing responsive technical support for desktops laptops printers AV equipment and telephony.
Managing software installation OS upgrades and device configurations.
Delivering remote support to staff/students including those based offshore.
Monitoringthe service desk queue and providingtimelyresolution of IT issues.
Supporting application management including Canvas student systems anddatabase updates.
Assistingwith training and induction fornew staffon IT systems and tools.
Youllalso collaborate with internal teams and external partnersparticipatein continuous improvementinitiativesand support high-level events with on-site technicalassistance
AboutYou
To be successful in this position you will need:
Extensive knowledge of Remote Desktop Tools Online Collaboration Tools (such as Zoom and MS Teams) and support platforms like ServiceNow.
Strongexpertisein M365 Active Directory SCCM Windows OS Microsoft Endpoint services and Intune.
A customer-focused approach with proven ability to provide a professional andtimelysupport service to diverse stakeholders.
Excellentorganisationalandtime managementskills to meet deadlinesand deliverunder pressure.
A proactive and flexible attitude with strong problem-solving skills.
Commitment to continuous improvement and best practice principles.Ability to work independently and as part of a team with a focus on achieving businessobjectives.
What we offer you
We value our people and are committed to providing a supportive inclusive and rewarding work environment. As part of our teamyoullenjoy:
Exclusive employee discounts at leading retailers.
A strong focus on health and wellbeing including RMIT-subsidised gym memberships Employee Assistance Program (EAP) access and discounted childcare options.
Access to professional developmenttraining viaLinkedIn Learning.
A positive workplace culture with a staff reward program and a staff wellbeing program.
To Apply
Pleasesubmityour CV and a cover letter addressing your suitability for this position by clicking on the Apply link. Cover letters should be addressed to HR.
Please note that we review and interview applications on a rolling basis so we encourage you to apply as soon as possible rather than waiting until the closing date.
For more details refer to thePosition Description: Checks: Appointment is subject to a successful Working with Children Check and National Police Check.
Our Commitment to Inclusion
At RMIT UP we foster a culture of safety wellbeing and inclusion ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness regardless of gender gender identity marital or family status sexual orientation age ethnicity religious beliefs cultural or socio-economic background perspectives or experiences.
We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community including Aboriginal and/or Torres Strait Islander candidates.
As a Disability Confident Recruitment Team we are happy to adjust the recruitment process to meet accessibility needs. Please contact us atwith your preferred communication method and we will be in touch to discuss your requirements.
Read our Child Safety Policy:Child Safety Policy
We are a Circle Back Initiative Employer we commit to responding to every applicant.
RMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT Universitys commitment to a safe respectful and inclusive environment from 1 January 2026 the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a genderbased violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant preemployment background checks including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMITs safety obligations.
At RMIT we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements please contact Dani via or visit our Careers page for more contact information - are a Circle Back Initiative Employer we commit to respond to every applicant.
Required Experience:
Unclear Seniority
