Improvement & Digital Analyst

We have an exciting 2-year max term contract opportunity for a curious analytical and technology-focused Improvement & Digital Analyst to join Downers People Services Continuous Improvement Team.

This role is ideal for a recent graduate or early-career professional who enjoys questioning how things work solving problems and finding smarter ways to improve processes and customer experiences.

As an Improvement & Digital Analyst you will work at the intersection of people process data and technology helping to improve how People Shared Services supports employees and leaders across payroll HR services workforce administration and employee self-service. A major focus of the role will be supporting and enhancing ServiceNow one of the worlds leading digital workflow platforms while contributing to continuous improvement automation AI and digital transformation initiatives.

Supporting the Continuous Improvement team you will collaborate closely with stakeholders across People Services Technology and Corporate Functions to improve service delivery optimise business processes and drive measurable outcomes for thousands of employees across Downer.

About the Role

In this role you will:

• Support continuous improvement initiatives across People Shared Services to enhance employee and manager experiences.
• Work with ServiceNow to improve workflows self-service capabilities digital experiences and service delivery processes.
• Analyse operational and business data to identify trends insights risks and improvement opportunities.
• Support digital transformation automation and AI initiatives designed to improve efficiency and customer outcomes.
• Facilitate process discovery workshops stakeholder discussions and process mapping activities.
• Gather and document business requirements and contribute to the design of practical and scalable solutions.
• Assist with the testing implementation and adoption of new systems technologies and process improvements.
• Assist with the testing implementation and adoption of new systems technologies and process improvements.
• Develop reports dashboards and performance metrics to support data-driven decision-making.
• Collaborate with stakeholders across People Services Technology and business teams to deliver improvement initiatives.
• Contribute to service optimisation workflow redesign automation opportunities and continuous improvement programs.
• Support the identification and implementation of innovative technologies that improve enterprise service delivery.

No two days are the same. One week you may be analysing service trends and building dashboards; the next you could be optimising a ServiceNow workflow supporting an automation initiative redesigning a business process or helping trial a new AI solution.

Our Ideal Candidate

You are naturally curious enjoy solving problems and are excited by technology and innovation. You thrive in collaborative environments enjoy learning new skills and are motivated by opportunities to improve the way people work.

You bring:

• A qualification (or currently completing studies) in Business Information Technology Data Analytics Engineering Process Improvement or a related discipline.
• A strong interest in technology digital innovation AI automation and business improvement.
• Strong analytical and problem-solving capabilities with the ability to identify patterns trends and improvement opportunities.
• The ability to gather interpret and communicate information clearly to a variety of stakeholders.
• Strong organisational skills and attention to detail.
• A collaborative mindset and willingness to learn from experienced professionals across multiple disciplines.
• The ability to manage competing priorities in a dynamic and fast-paced environment.
• A passion for continuous improvement and delivering better customer experiences.

Experience in the following areas will be highly regarded:

ServiceNow.

Power BI Power Platform or similar digital technologies.

Data analysis reporting and dashboard development.

Process mapping business analysis or continuous improvement methodologies.

Automation low-code development AI or digital workflow technologies.

Shared services operations customer service or service delivery environments.

You are known for your curiosity initiative learning agility and ability to turn ideas into practical improvements that create value for customers and the business.

Benefits Of Working with Downer

• Work with an ASX listed company working with market leaders.
• Grow your career with us we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
  • Professional development programs
    • Access to professional memberships and industry networks
• Be part of a team that cares we foster a work environment built on support that is flexible around our employees wellbeing needs:
  • Flexible work arrangements
    • Parental leave
    • Employee Assistance Program
    • Programs promoting diversity and inclusion
• A range of Corporate Benefits including:
  • Discounted services (car hires hotels insurance retail stores gyms)

Why Downer

As a trusted name in infrastructure transport facilities management and construction Downer is committed to delivering projects that create a lasting positive legacy. Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.