ID & Access Security Operator

• Play a key role in protecting the integrity of Qantas Groups ID ASIC and access control processes
• Support compliance customer service and security operations across a complex aviation environment
• Permanent full-time opportunity based at Qantas Head Office in Mascot

Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do ensuring we make strategic decisions that live up to customer expectations. Its in us to be our best. We see it as our responsibility to take ownership and drive outcomes ensuring we make a contribution to take the organisation forward.

As part of Qantas Group Security & Facilitation the ID & Access Security team plays a critical role in maintaining the integrity of our aviation security and access control frameworks. Supporting employees contractors and business units across the Qantas Group this team helps ensure people have the appropriate access to perform their roles safely securely and efficiently.

As an ID & Access Security Operator youll support the Groups ASIC and ID approval processes access control systems and security requirements. From reviewing applications and verifying identity documentation to managing access privileges and resolving access issues youll play an important role in supporting business operations while ensuring compliance with aviation security regulations and company policies. This role is ideal for someone who enjoys problem solving has strong attention to detail and is passionate about delivering great customer service.

To be successful in this role youll have:

• Minimum 3 years experience in a compliance administration or data-processing environment
• Strong analytical and problem-solving skills with the ability to investigate and resolve complex issues
• Exceptional attention to detail and a commitment to data accuracy
• Experience interpreting policies procedures and regulatory requirements
• Customer-focused mindset with the ability to provide clear timely and professional advice
• Strong written and verbal communication skills
• The ability to manage competing priorities and work effectively under pressure
• Confidence working across multiple systems and adapting to new technologies and processes
• Ability to handle confidential information with discretion and professionalism
• A collaborative approach and commitment to delivering excellent customer outcomes

Why Qantas

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply.  If you have any support or access requirements we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story get in touch today.

Applications close on Friday 21st August 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship

Remote Work :

No

Employment Type :

Full-time