ICT Support Officer

• Great career opportunity - perfect for early-career professionals or recent graduates
• Gain exposure to a wide range of ICT systems tools and projects
• Temporary opportunity with the potential for extension

Ready to kick-start or grow your IT career in a supportive fast-paced environment

Were looking for a friendly and motivated ICT Support Officer to join our team and help deliver high-quality technology support across the organisation. This is a fantastic short-term opportunity (approximately 6-months) with the potential for extension giving you valuable hands-on experience in a modern ICT environment.

About the role

Youll be the go-to person providing ICT support across the organisation helping keep systems running smoothly and users supported.

Your day-to-day will include:

• Responding to ICT support requests and resolving technical issues
• Providing friendly professional Service Desk support
• Troubleshooting hardware software and system issues
• Supporting equipment setup asset management and ICT projects
• Creating and maintaining documentation and procedures

Please refer to the Position Description for a more detailed understanding of the role.

About you

If you are customer-focused tech-savvy and eager to learn we want to hear from you!

You will bring:

• Qualifications in ICT (or equivalent experience) and a current Class C Driver Licence
• Strong communication skills and a passion for helping people
• Problem-solving ability and a proactive approach
• A collaborative mindset and willingness to learn new technologies

Experience with the following systems is desirable:

• Microsoft-based environments Active Directory Windows Server SCCM / Intune and application deployments.
• Microsoft 365 administration Microsoft Azure and cloud-based services

Whats on offer

• Competitive Anuual alary from around $80K - $85K depending on your capabilities and experience 12% superannuation
• Temporary Full Time 35 hours per week
• Brand new office location at Yarrila Place!
• Flex time flexible work arrangements and generous leave entitlements.
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the Citys opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSWs most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from our General Manager Murray Muz Wood on why a career at the City may be right for you!

Want to chat

Please reach out to Jordan Grant Team Leader ICT Support at or via phoneto discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process please reach out to our Talent Acquisition Team via email at

Want to apply

The application process and further details including the Position Description can be found below.

Applications are to be submitted by 9pm (AEST NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds regardless of race religion nationality gender sexual orientation age veteran or disability status.