ICT Project Officer
Job Location:
Monthly Salary:
Posted:
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Job Summary
The successful candidate will:
Duties:
- Provide ICT support for hardware software network account and device issues.
- Triage resolve and escalate service requests and incidents in line with service levels.
- Administer user accounts systems devices software and ICT asset records.
- Support ICT projects upgrades testing rollouts and implementation activities.
- Prepare and update ICT procedures user guides and knowledge articles.
- Liaise with staff vendors and service providers to support ICT service delivery.
- Identify recurring issues and contribute to service and process improvements.
- Support cyber security controls patching access management and incident reporting.
- As this is a Helpdesk role and will require maintenance of user and building ICT hardware this role is 100% office-based
Essential experience & requirements:
- Current minimum Baseline is essential
- Demonstrated experience providing responsive ICT support in the Australian Public Service troubleshooting technical issues supporting users maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
- Demonstrated ability to analyse ICT issues apply sound judgement identify risks develop practical solutions and make recommendations that improve systems processes or user outcomes.
- Demonstrated ability to communicate clearly with technical and non-technical stakeholders providing advice and supporting users with ICT issues.
- Demonstrated ability to manage competing priorities monitor progress meet deadlines support ICT projects or operational tasks and deliver quality outcomes in a busy service environment.
- Demonstrated ability to work collaboratively support team capability act with professionalism and integrity follow ICT security and governance requirements and contribute positively to APS workplace culture.
- Provide ICT support for hardware software network account and device issues.
Required Skills:
Key duties and responsibilities We are seeking a Senior Storage Engineer who has experience working in large complex ICT environments. The successful candidate will be responsible for deploying configuring managing and tuning the departments storage systems at physical and virtual layers. The Senior Storage Engineer will also be responsible to deploy configure and manage Storage Area Network Switches as required. The successful candidate should have knowledge of new and emerging technologies to shape the future direction of the departments storage and data platforms. The role requires producing design documents build documents operations document handover and sharing of knowledge with other team members and mentoring junior team members. Essential criteria experience and knowledge in the design administration tuning and troubleshooting of one or more of the following storage systems: HPE 3PAR Primera Alletra Storage Systems NetApp E-Series Dell Data Domain Brocade Fabric Switches SANnav Scality Artesca to produce design build and operations documents for processes and procedures. communication (verbal and written) and collaboration skills to work with skilled technical people including making presentations to staff and stakeholders and coaching staff. / Knowledge of following technology: Veeam Backup and Replication
About Company
35 employees
Indigitise is a leading professional services enterprise with a strong presence across Australia, specializing in IT consulting, IT services, and digital transformation solutions. Our team has extensive experience providing innovative and effective IT solutions to the Commonwealth Gov ... View more
