IAM Technical Business Analyst

• Location: Sydney NSW (Hybrid)
• Work Type: Full Time (Permanent or Fixed-Term Contract options available)
• Experience Level: Senior (8 years)

Position OverviewThe Automation Specialist will design build test and implement automated workflows and integrations supporting the future-state Local Administrator Access operating model. Working alongside the Technical Business Analyst the role will focus on replacing manual processes with scalable automation improving user experience and delivering sustainable operational efficiencies. The core objective is to automate request intake validation approval training checks reporting and removal Requirements

• Experience: Minimum 8 years of experience in technical workflow automation identity management or systems integration.
• Platform Expertise: Deep hands-on technical proficiency configuring and uplifting Jira and SailPoint workflows.
• Integration Skills: Proven capability leveraging APIs connectors and enterprise automation tooling to sync systems.
• Domain Knowledge: Strong understanding of Cyber Security Identity Access Management (IAM) and End User Experience (EUX) environments.
• Work Rights: Full working rights for Australia based in or willing to relocate to Sydney.

Key ResponsibilitiesWorkflow Automation

• Design and implement automated request approval and fulfilment workflows.
• Configure workflow orchestration and approval routing.
• Automate notifications escalations exception handling and attestation activities.
• Streamline manual operational activities through workflow automation.
• Automate Local Admin request validation approval fulfilment monitoring and removal where possible.
• Uplift Jira and SailPoint workflows to enable faster and more automated responses.

Systems Integration

• Build integrations between request management identity endpoint management and approval platforms.
• Leverage APIs connectors and enterprise automation tooling.
• Enable data exchange across Cyber EUX and Identity systems.
• Support automation of access validation reporting and governance activities.

Technical Solution Delivery

• Translate business requirements into technical workflow solutions.
• Develop automation standards reusable components and implementation patterns.
• Conduct testing defect resolution and deployment activities.
• Support transition into operational support.

User Experience & Reporting

• Simplify request submission and fulfilment journeys while reducing manual touchpoints and approval delays.
• Improve transparency and visibility of request status and design self-service capabilities where appropriate.
• Develop operational dashboards and automation reporting to measure workflow performance and automation effectiveness.
• Identify further opportunities for process optimization and enhancement.