HSP Case Manager Tier 3 Coffs Harbour

Community-focused organisation performing rewarding and meaningful workHighly Competitive Remuneration & Benefits Salary Packaging OptionsBased in Coffs HarbourSalary Range $90k- $98K Base Plus Super 12%Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse AustraliaWith community at the heart of everything we do our purpose is to create a world in which everyone has access to equal the TeamThe HSP aims to build the skills and knowledge for the social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored needs-based case management approach. The relationship with the Case Manager is the foundation on which the HSP case management process is based working in partnership with Clients and other service provider personnel case workers and professionals involved in supporting the Client. HSP Clients will be classified into a Tier according to their level of need and the complexity of their circumstances. The majority of HSP clients are expected to be classified under Tier 1 and Tier 2 and will receive the standard HSP services. Client displaying an inability to independently engage with appropriate supports and who might be impacted by multiple and complex barriers may be classified under Tier 3 following written approval from DHA. Tier 3 clients will receive specialised and intensive HSP YouYou will provide holistic case management services under the Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants (Clients) including those with complex needs requiring specialised and intensive services to build the skills and knowledge for social and economic well-being. The Case Manager will be the central point of contact and assume overall and ultimate responsibility for the management of the delivery of Settlement Services to Clients. The Case Manager will provide HSP services to Tier 1 Tier 2 and Tier 3 Clients. We have multiple locations across :Develop a holistic and client-centred case plan with the involvement of the clients and consistency with identifying needs. Implement case management plan and continuously monitor review and update the plan as management activities including service coordination advocacy case conferences and liaison with other support services and agencies and ongoing support of clients and families with highly complex clients through individual crises via crisis management principles information provision and referrals to specific support servicesDelivering orientation sessions on various settlement outcome domains to the newly arrived humanitarian entrants under the Community Support ProgramPlease reach out to us for the full Position Description to review the Key Responsibilities and Measures of CriteriaBachelor / Masters of Social Work or Psychological Science or PsychologyExperience providing case management support to clients with complex needsExperience working with databases and Microsoft OfficeWorked with clients from a culturally and linguistically diverse backgroundAbout UsSettlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society we support children young people and families; people living with disability; and asylum seekers refugees and migrants. Our programs include facilitating employment multicultural foster care creating community engagement advocacy and influencing government and international affairs and provide though leadership within our sector nationally and our BenefitsSalary packaging options to receive up to $15900 of your salary tax-free meaning more take-home pay!Industry leading flexible working arrangement supported to work from home and office including 9-day fortnight;Access to in-house training and learning opportunities for professional development and to our inhouse wellbeing programsWorking alongside professional and dedicated team members all wanting to make a difference in our our Recruitment ProcessSSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young peoples safety and wellbeing is embedded in the everyday thinking and practice of everyone at SSI whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of staff who work on support or manage Queensland child-related work must hold a Blue Card even if they are not based in Commitment to DiversitySSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse groups the LGBTIQ community veterans refugees and people with ApplyIf excited by the information above we look forward to receiving your application including your resume and cover letter expressing your interest and suitability for the role. Applications close Friday 19 June 2026If you would like more information on the recruitment process please contact the talent acquisition team or or call us at.A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the is a Disability Confident Recruiter and our Talent Acquisition team can assist in; providing alternative formats to apply making adjustments to the recruitment process (including the application form) and offering information about workplace adjustments and support networks. Should you require adjustments please email us note we will be scheduling interviews as applications come in so please apply urgently if you believe this role aligns with your goals and experience.