Housing Services Coordinator

Community Housing Limited (CHL) is seeking an experiencedHousing Services Coordinatorto lead tenancy and property management outcomes across our NSW portfolio. This is a hands-on leadership role suited to someone who enjoys supporting people strengthening compliance and practice and working closely with customers government and community partners to deliver sustainable housing outcomes.

The Role

• This is a full-time Monday-Friday permanent role offering a competitive above award salary with salary packaging available (increasing your take home pay!)
• The role will be based in Coffs Harbour NSW
• Flexible working opportunities are available

The Housing Services Coordinator leads the delivery of high-quality tenancy and property management services that support CHLs vision of a world without housing poverty. Reporting to the State Operations Manager this role supervises Housing Officer/s and provides day-to-day leadership coaching and guidance to ensure consistent practice customer-focused service delivery and sustainable tenancy outcomes.

Key Responsibilities

In this role you will:

• Lead and support Housing Officer/s to deliver sustainable long-term tenancy and property management services across the region
• Ensure staff understand and meet compliance requirements including relevant legislation government regulations CHL guidelines and WHS obligations
• Liaise with internal CHL teams government departments and support agencies to ensure quality outcomes for customers
• Act as a point of escalation for complex tenancy and property management situations
• Provide accurate and timely reports on relevant business activities risks and operational performance

About You

You are a capable people leader with strong tenancy and property management knowledge able to balance customer outcomes compliance and operational priorities. You will bring:

• Comprehensive knowledge of relevant tenancy and housing legislation and the ability to apply it in practice
• Understanding of the community social and/or public housing sectors and the drivers of sustainable tenancy outcomes
• Established networks within current or potential partner organisations and confidence collaborating with government and support agencies
• Demonstrated experience leading and managing staff with an approachable coaching style
• Strong organisational skills and the ability to prioritise monitor workflows and ensure timely accurate reporting
• Sound judgment resilience and professionalism when managing escalations and complex tenancy matters
• Commitment to safety and wellbeing including promoting balanced work practices and compliance with WHS requirements
• Police Check NDIS Check WWCC (all checks will be arranged during onboarding)
• Current Drivers Licence

What we offer

• Competitive salary plus superannuation

• Salary packaging other benefits

• Flexible working opportunities

• Supportive team culture and opportunities to build leadership capability and further development

• A values-driven organisation working toward a world without housing poverty

About CHL

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.