Housing Administration Officer

Who is Haven

Home SafeHaven Home Safe (HHS) is a purpose-driven for-purpose community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support working alongside our clients to deliver services that are respectful inclusive and responsive.

We deliver homelessness intake and referral services integrated housing and support services encompassing Social and Affordable housing Specialist Disability Accommodation (SDA) Transitional Housing Management (THM) and property services.

We have four (4) main office locations Bendigo (registered Head Office) Preston Mildura and Geelong.

Our Values

HHS is guided by four core values: Inclusion and Belonging Collective Impact Empowering Leadership and Changing Lives. We are deeply committed to our collective impactdemonstratedthrough our ESG Impact Framework and commitment to First Nations Peoples through our Reconciliation Action Plan.

Role Purpose

The Housing Administration Officer provides efficient and accurate administrative support across housing operations including property management assets maintenance and housing-related activities. Working under general direction the role supports the coordination of processes maintains high-quality data and records and contributes to effective service delivery.

The position is a capable and confident user of housing systems and business tools supporting day to-day operations assisting staff and ensuring information is accurately captured and maintained. The role contributes to continuous improvement by identifying administrative efficiencies and supporting consistent compliant practices across the housing service.

Some Key Responsibilities Include:

• Provide administrative support across housing functions including tenancy propertyasset and maintenance activities
• Maintain and update housing data systems to ensure accuracy completeness andcompliance with organisational requirements
• Assist with maintaining accurate records and documentation supporting operationalprocesses and reporting activities
• Use housing systems and digital tools confidently to support workflows data entryand information management
• Contribute to the improvement of administrative processes systems use and data qualitythrough practical suggestions and feedback
• Work collaboratively with Housing Assets Maintenance and other teams to supportcoordinated service delivery
• Ensure client and property information is recorded accurately and handled in line withprivacy and confidentiality requirements
• Support client and renter engagement activities through effective administration andcustomer service

Safety Screening Requirements

• National Police Check.
• WorkingWith Children Check

This role involves direct client and community-based work including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma mental health issues family violence or significant psychosocial stressors and may be exposed to emotionally challenging situations and on occasion distressed agitated aggressive or violent behaviours. The role requires emotional resilience sound judgement and the consistent application of trauma informed and self care practices. The organisation actively manages psychosocial and safety risks through risk assessment and planning supervision workload monitoring safety protocols check in procedures training managerial support and access to employee wellbeing supports.

Applications close10th July 2026and are received via: Employment Hero. If you have any questions about the role please reach out to People Experience Team via: