Housekeeping Office Coordinator

At The Ritz-Carlton Melbourne our Ladies & Gentlemen are the heart of our exceptional guest experience.

About the Role:

As the Housekeeping Office Coordinator you will be the administrative hub of the department providing vital support to the Housekeeping leadership team and ensuring the efficient day-to-day operation of the department. You will play a key role in coordinating communication managing departmental administration supporting payroll and rostering activities maintaining records and assisting with operational reporting.

This role is ideal for someone who thrives in a fast-paced luxury environment enjoys working collaboratively across departments and takes pride in delivering exceptional organisational support.

Key Responsibilities:

• Demonstrate proficiency in Opera PMS and Microsoft Office applications with the ability to navigate systems accurately and efficiently.
• Coordinate daily administrative functions to support the smooth operation of the Housekeeping department.
• Maintain accurate records departmental reports spreadsheets and operational documentation.
• Ensure timely and accurate reporting and processing of room damages minibar charges lost property and other housekeeping-related transactions.
• Act as a key communication hub between Housekeeping Front Office Engineering and other hotel departments.
• Support the Housekeeping leadership team with scheduling reporting guest requests and departmental administration.
• Build positive and professional relationships with team members across all levels of the hotel.
• Proactively identify challenges and implement effective solutions to support operational efficiency.
• Successfully manage multiple priorities while maintaining exceptional attention to detail.
• Support the team in achieving productivity goals and operational standards.
• Demonstrate flexibility and adaptability in response to changing business needs.
• Remain composed professional and solution-focused in a dynamic luxury hospitality environment.
• Bring a positive attitude strong sense of initiative and genuine passion for supporting others.
• Exhibit patience empathy and professionalism when assisting both associates and guests.

About You:

• Previous administrative or coordinator experience preferably within hotels hospitality or a fast-paced operational environment
• Strong organisational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite particularly Excel Word and Outlook
• Ability to manage competing priorities and meet deadlines
• Professional presentation and a positive service-oriented approach
• Strong interpersonal skills with the ability to build relationships across all levels of the hotel

Why Join The Ritz-Carlton Melbourne

• Exclusive discounts hotel stays at all Marriott International properties for you your family and friends
• Exclusive discounts on Food and Beverage for you at Marriott International properties
• Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well
• Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within The Ritz-Carlton or the wider Marriott International portfolio
• Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
• Work for the largest and leading hotel company in the world which values equality diversity and inclusiveness.

The Ritz-Carlton Hotel is part of Marriott Internationals Luxury portfolio which has committed to putting people first for 90 years. Apply now!

At Marriott International we are committed to fostering a diverse equitable and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.