Hospitality Shift Supervisor

The Role

Were expanding our team and seeking two reliable motivated Duty Shift Supervisors to join us. These positions offer consistent weekly hours with shifts scheduled Monday to Sunday from 1:45pm to 9:45pm as well as Saturday and Sunday morning shifts from 6:15am to 2:15pm.

The Duty Shift Supervisor plays a vital role in the effective day-to-day operations of Infinite Care homes with a key focus on the direct supervision of operational excellence. Working collaboratively with all Heads of Department this role ensures operational excellence across each shift. As a member of the leadership team the Duty Shift Supervisor leads the daily functions of the care home in alignment with the expectations set by the General Manager.

The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality from a 5-star hotel level and/or pub/venue management approach. Your standards set the tone for customer enjoyment reputation and operational excellence.

A day in the life could look like:

• Walking through the home to ensure a warm safe and welcoming environment.
• Reviewing staffing allocations responding to unplanned leave and ensuring adequate coverage for continuous care.
• Checking in with all departments: clinical cleaning catering laundry maintenance and engagement to support smooth daily operations.
• Overseeing meal services ensuring dining areas are prepared compliance is met and residents enjoy a positive dining experience.
• Coordinating new admissions and discharges ensuring rooms are ready and families feel supported throughout transitions.
• Managing feedback and resolving issues promptly ensuring all actions are documented and closed out.
• Supporting the resolution of complaints with a focus on enhancing the resident experience.

Essential for the role

• Strong communication skills to engage effectively with residents families staff and external stakeholders.
• Ability to manage resident concerns with empathy and efficiency ensuring high satisfaction and quality care.
• Excellent attention to detail when monitoring compliance operational standards and documentation.
• Effective timemanagement and prioritisation skills to navigate a fastpaced environment.
• A commitment to delivering exceptional service to elderly residents with a strong customerservice mindset.
• Ability to mentor train and support team members to enhance performance and service delivery.

Why work for us

• Strong mentorship and support from an experienced rostering/workforce optimisation team.
• Employee Referral program that enables you to earn extra income tapping your local networks.
• A collaborative down-to-earth team culture where people truly care.
• Grow with us we are rapidly expanding!
• We are not your average aged care provider help us Make Aged Care Great and make a real difference in peoples lives.

Benefits

• Fitness Passport to access discounted fitness and wellbeing sessions.
• Discounted Health Insurance.
• Access to in-house and online training programs - FREE to all employees.
• Access to our EAP and Flare (employee discounts).
• Work-Rite Micro professional development - FREE to all employees.
• Defence/Military Veterans are encouraged to apply

If this role sounds ideal follow the formal online application process to express your interest to work at Infinite Aged Care. This role wont be on the market for long Apply NOW.