Hospitality Operations & Performance Lead

About Us:

HBH Group is a Brisbane-based hospitalitygroup operating a diverse portfolio of exciting venues. From neighbourhood favouritesto destination hotspots we create spaces where people come together to eatdrink celebrate and connect.

Our businesses are united by a sharedcommitment to quality consistency and genuine hospitality. At HBH Group weinvest in our people as much as we invest in our venues. We foster a culture ofrespect accountability and continuous improvement supporting our teams withclear systems and opportunities for growth.

The role:

We are seeking a driven and hands-on Hospitality Operations & Performance Lead to support the performance consistency and operational excellence of our venues across the group.

This role is responsible for ensuring the smooth and high-performing day-to-day operation of assigned venues through visible leadership strong operational oversight and a commitment to delivering exceptional guest experiences.

Working closely with venue leadership teams you will translate business strategy into practical execution ensuring operational standards financial performance compliance and team culture are consistently upheld across all locations.

This is not a desk-based role success in this position comes from being actively involved in venue operations leading from the floor building strong relationships with teams and ensuring every venue delivers at a high standard every day.

Responsibilities:

• Provide hands-on operational leadership across all venues supporting live service and acting as a key escalation point for venue managers
• Lead by example on the floor during peak periods and support venue operations where required
• Coach mentor and develop venue leadership teams to build capability and future leaders
• Support recruitment onboarding training and performance management processes
• Ensure consistent execution of operational procedures service standards and brand expectations
• Conduct operational audits and drive continuous improvement initiatives across venues
• Monitor sales labour and cost performance while supporting managers to improve profitability and efficiency
• Ensure compliance with RSA liquor licensing food safety WHS and all operational compliance requirements
• Oversee stock control inventory management ordering processes and wastage reduction initiatives
• Support effective use and continuous improvement of POS EFTPOS loyalty and reporting systems
• Coordinate and support venue promotions events and local marketing activations
• Assist with onboarding new venues and supporting operational projects that improve group performance and scalability

Skills Qualifications & Key Attributes:

• Relevant hospitality or business qualification preferred
• Current RSA certification or ability to obtain
• Strong understanding of WHS food safety liquor licensing and compliance requirements
• Proven experience in senior hospitality operations across multiple venues
• Demonstrated ability to lead coach and develop venue managers and frontline teams
• Strong financial acumen including budgeting labour management and cost control
• Experience improving operational performance efficiency and profitability
• Confident using POS systems inventory platforms and reporting tools
• Strong communication leadership and problem-solving skills
• Ability to thrive in high-volume fast-paced hospitality environments
• Experience with operational improvements systems implementation and process optimisation

What we offer:

We value our team and offer a range ofbenefits to support your professional growth and wellbeing:

• Competitive salary package based on experience
• Fun supportive and passionate team culture
• Staff discounts and perks across hospitality liquor and childcare businesses
• Daily food and coffee benefits
• Discounted gym membership
• Ongoing training and professional development opportunities
• Access to Employee Assistance Program (EAP)
• Salary sacrifice options available
• Opportunity to grow with an innovative and expanding business group

Pre-Employment Requirements:

Before commencing employment successfulapplicants will need to provide:

• Verification of identity
• Right to work documentation
• Professional reference checks
• Proof of highest level of education obtained
• Consent to complete background checks

If you think this role may be suitable foryou please submit a cover letter outlining your experience along with yourresume at your earliest convenience. If you have further questions about therole please email