Home Charging Administrator

Were looking for a proactive Home Charging Administrative Assistant to be the first point of contact for our residential customers. Youll handle inbound calls and emails guide customers through their EV charging options provide quotes and ensure a smooth handover to our Projects team once a solution has been chosen.

This role is perfect for someone with strong communication skills a customer-first mindset and the ability to balance service with converting enquiries into confirmed jobs.

YOUR KEY ACCOUNTABILITIES

• Respond promptly to inbound calls emails and web queries (40-60 daily).
• Understand customer needs and recommend tailored EVSE charging solutions (hardware installation).
• Guide customers through the quoting process and confirm quote acceptance.
• Accurately document details and handover confirmed jobs to the Projects team for scheduling and installation.
• Achieve or exceed monthly KPIs quarterly team KPIs which include both input (calls follow-ups) and output (sales revenue conversions inbound call) metrics.
• Maintain a clear and up-to-date record of customer interactions and pipeline activity.
• Represent EVSE with professionalism and enthusiasm in every customer interaction

Qualifications :

• Experience in customer service administration operations support or other solutions-focused roles with a strong customer-first mindset.
• Excellent verbal and written communication skills with the ability to explain information clearly and provide confident guidance.
• Highly organised and detail-oriented with the ability to manage multiple tasks enquiries and competing priorities in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to identifying issues improving processes and maintaining data accuracy.
• Comfortable working with software platforms web applications CRM systems shared inboxes and Microsoft Office (particularly Excel).
• Self-motivated collaborative and willing to ask questions and seek clarification when needed.
• Experience with SaaS platforms data management or the EV charging industry is advantageous.

Additional Information :

Ready to Drive Change Apply Now!

If youre ready to be part of a movement thats transforming the way Australia commutes join EVSE Australia on our exciting journey. Accelerate your career while accelerating the adoption of electric vehicles. Be the driving force behind a cleaner more sustainable tomorrow!

Remote Work :

No

Employment Type :

Full-time