Help Desk Supervisor

Guided by our values of Teamwork Honesty & Integrity Respect Inclusion Vibrancy and Excellence (THRIVE) were looking for an experienced Help Desk Supervisor to lead our Service Desk team and help deliver exceptional technology support across the organisation.

About the Team

The Technology team enables Aspect through innovative robust scalable and efficient service delivery. Partnering closely with the business the team works to minimise the impact of technology incidents while continuously improving systems processes and support that enhance service delivery and outcomes.

About the Role

Reporting to the Technology leadership team the Help Desk Supervisor is responsible for leading the delivery and continuous improvement of Aspects IT support services.

This role combines hands-on technical expertise with people leadership ensuring incidents and service requests are managed effectively while fostering a culture of learning customer empathy and service excellence. You will play a key role in strengthening service delivery processes building team capability and driving best-practice IT service management across the organisation.

This is a full time permanent role. The annual salary ranges from $134k to $138k inclusive of superannuation and is dependent on qualifications and experience.

To find out more click here to view the Position Profile.

Qualifications :

About you:

You are an experienced IT Help Desk Supervisor who enjoys solving problems leading people and delivering exceptional customer service. You are structured proactive and committed to continuous improvement with a genuine desire to make technology accessible and effective for end users.

Essential Requirements

• Extensive experience in IT support and service delivery environments.
• Proven experience leading mentoring or supervising technical support teams.
• Strong knowledge of Microsoft 365 and Windows 11 platforms.
• Experience working within ITIL/ITSM frameworks and driving service improvements.
• Experience working with ServiceDesk Plus 
• Strong troubleshooting diagnostic and incident management skills.
• Excellent written and verbal communication skills.
• Exceptional stakeholder engagement and customer service skills.
• Strong documentation and process management capabilities.
• Current NSW Working with Children Check.
• National Police Check.

Attributes and Capabilities

• Customer-focused with a strong sense of empathy.
• Commercially aware and able to assess the impact of incidents on business operations.
• Structured organised and process-driven with the ability to bring clarity to complex situations.
• Collaborative and relationship-oriented.
• Proactive adaptable and solutions-focused.
• Able to absorb and retain technical information quickly.
• Committed to continuous improvement and service excellence.
• Commitment to accessibility inclusion and neurodiversity-affirming practice.

Additional Information :

Why join Aspect

At Aspect technology plays a critical role in improving outcomes for Autistic people and the communities we support. Youll join a purpose-driven organisation where your work directly contributes to meaningful impact across schools services and communities nationwide.

We offer:

• Hybrid working arrangements.
• A purpose-led values-driven culture.
• A supportive and collaborative leadership environment.
• The opportunity to shape and improve enterprise-wide technology services.
• Ongoing professional development and career growth opportunities.
• Meaningful work that helps create positive outcomes for Autistic people and their families.

To apply: To apply click the Im Interested button and submit your application; a cover letter is optional. 

Aspect reserves the right to interview and appoint at any stage during the recruitment process.. 

Aspect is committed to increasing the number of Autistic staff and providing an inclusive workplace where everyone can feel that they belong. We encourage candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander Peoples neurodivergent people people with a disability the LGBTQIA community and people from culturally and linguistically diverse backgrounds to apply. We have a range of universal strategies to meet the needs of different people in our hiring processes and are happy to individualise these.

Learn more about us:  

Remote Work :

No

Employment Type :

Full-time