Head of Operations

Get to know PeopleSense by Altius

PeopleSense by Altius a subsidiary of Altius Group has been in operation since 1998. PeopleSense provide psychological services to a range of clients in business government and privately throughout Australia. As a market and innovation leader in the industry our team of over 150 psychologists across Australia support people to realise their health potential by delivering contemporary and evidence based interventions to clients and customers.

Why you will love working with us

Executive mandate to shape national operating models

Influence how psychological services are delivered at scale

Partner with senior clinical commercial and corporate leaders

Lead national teams and complex operational change

Competitive executive remuneration and benefits

Your new role

As Head of Operations you are accountable for national operational performance and scalability. You will ensure psychological services are delivered efficiently predictably and in line with contractual and organisational commitments. You will oversee utilisation capacity management administration intake and scheduling systems optimisation and continuous improvement enabling clinicians to focus on client care while meeting demand.

As Head of Operations you will be responsible for the following core areas across national service delivery:

Operational performance

Translate strategy into national operating plans capacity models and SLAs

Own utilisation targets performance dashboards and operational rhythms

Oversee national intake scheduling administration and billing functions

Systems & data

Optimise practice management and scheduling systems

Ensure data integrity reporting accuracy and operational insights

Drive standardisation automation and continuous improvement

Compliance & quality

Own national operational compliance frameworks

Partner closely with the Head of Clinical Services to align operational and clinical governance

Oversee audits quality assurance and escalation mechanisms

Change & leadership

Lead national operational change initiatives and transformation projects

Build capability clarity and engagement across operational teams

Partner with Finance People & Culture IT Sales and Marketing

About you

You are an executionfocused leader who thrives in complexity and scale. You bring discipline clarity and commercial acumen while understanding the nuances of servicebased and healthcare environments.

You will bring:

Senior leadership experience in health psychology or professional services operations

Strong utilisation capacity planning and SLA management experience

Advanced data literacy and operational reporting capability

Experience leading national administration or service delivery teams

Proven change leadership in complex multisite environments

This is a full time permanent role based in either our Perth or Sydney office.

Apply now

If you would like to have a confidential conversation before applying or if youre interested in a career with Altius please email Anna at

Altius Group is an Equal Opportunity Employer and an inclusive workforce. Research has shown that in Australia women people living with disability LGBTQIA First Nations people and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.

Required Experience:

Director