Head of Member Operations & Fulfilment

The role

Reporting to the Chief Operating Officer the Head of Member Operations and Fulfilment is a key leadership role responsible for lending fulfilment member operations and service delivery across the organisation. Youll lead a high-performing team to deliver exceptional member outcomes drive operational excellence and shape the future of our operations through continuous improvement technology and innovation.

Balancing day-to-day performance with strategic transformation youll bring together people process technology and data to improve efficiency service quality and member experience while supporting sustainable growth and strong governance.

In this role you will

• Lead Member Operations and Fulfilment to deliver consistent efficient and member-focused operational services.
• Set and maintain service standards performance targets workflow disciplines and escalation pathways across all operational functions.
• Drive improvements in turnaround times productivity quality member outcomes and service reliability.
• Develop and execute the Member Operations and Fulfilment strategy and roadmap aligned to corporate objectives.
• Lead transformation initiatives that simplify processes reduce complexity and improve service delivery.
• Provide visible and effective leadership across Member Operations and Fulfilment including Loan Fulfilment Salary Packaging Community Operations creating a high-performing and member-centric culture.
• Build leadership capability through coaching development succession planning and talent management.
• Ensure risks controls and regulatory and compliance obligations are effectively understood monitored and managed across Member Operations and Fulfilment.

Qualifications :

About you

• You have proven experience leading large complex operational teams within banking or financial services with accountability for performance service delivery and business outcomes.
• You are a strategic and commercially minded leader who can balance operational excellence with transformation continuous improvement and growth.
• You have a strong understanding of operational risk governance compliance and regulatory obligations within a highly regulated environment.
• You have exceptional people leadership skills with a track record of leading leaders building capability and fostering high-performing teams.
• You are highly effective at influencing and partnering with Executive stakeholders translating strategy into measurable outcomes.
• You have experience across lending fulfilment member operations or related operational functions with a focus on driving service excellence and continuous improvement.

Additional Information :

See yourself in our team

You will be a group of dedicated professionals who work tirelessly to provide exceptional support to our members. Whether you are working face-to-face online or over the phone you will be committed to ensuring that our members receive the best possible experience with our company.

Why work for Beyond Bank

We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at 

There are even more benefits:

• Additional 3 paid work-life balance days
• Paid community volunteer days to support community organisations across Australia
• Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
• A flexible and diverse working environment
• Career development opportunities training and coaching

By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.

What does our recruitment process look like
The process can include a phone screen video screen virtual or face-to-face interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

To find out more about Beyond Bank visit

As a Certified B Corp we use our business as a force for good.

Applications close 5 October 2026.

We kindly request that recruitment agencies do not contact us regarding this vacancy. We are managing this recruitment process internally and do not require agency support at this time.

We are unable to accept email applications please ensure that you submit your application via the online portal.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.

Remote Work :

No

Employment Type :

Full-time