Head of Medical Services

As Head of Medical Services youll provide dedicated clinical leadership to TALs Medical Officer team shaping the standards quality and future of insurance medicine across the organisation. Working closely with the Chief Medical Officer and broader Health Services leadership team youll help ensure medical expertise is applied in ways that support better customer outcomes informed business decisions and continuous improvement. This is a unique opportunity to make a meaningful impact by leading a team of medical professionals at the intersection of clinical practice innovation and purpose. 

In this role you will: 

• Lead coach and inspire a high-performing Medical Officer team to deliver exceptional clinical and business outcomes.  

• Drive operational excellence across claims and underwriting through effective service delivery and continuous improvement.  

• Set the benchmark for clinical quality consistency and evidence-based decision making across the medical function.  

• Provide expert clinical leadership and guidance on complex and escalated medical cases.  

• Build organisational capability by developing insurance medicine expertise and professional growth pathways.  

• Harness data insights and technology to enhance performance innovation and customer outcomes. 

Qualifications :

• Medical degree (MBBS or equivalent) with substantial clinical experience and the ability to provide trusted medical leadership; current AHPRA registration is preferred. 

• Proven experience leading coaching and developing teams in a specialist clinical or healthcare environment.  

• Strong clinical judgement with an interest in applying medical expertise to complex assessment and decision-making environments.  

• Excellent communication and stakeholder management skills with the ability to build credibility across clinical operational and executive audiences.  

• A collaborative and people-focused leadership style that fosters development wellbeing and high performance.  

• A forward-thinking approach to innovation with curiosity about emerging technologies and new ways of improving outcomes for customers and teams. 

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:  

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change  

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.  

• Need adjustments during the recruitment process Let our team know by getting in touch with us  here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.  

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.  

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time