Guest Services Switchboard Operator | Part Time

What youll be doing...

Join the heart of our guest experience where no two days are the same. As our Switchboard Operator youll be the voice of the hotel creating genuine connections with guests while expertly managing multiple requests with professionalism efficiency and grace. Your ability to stay organised and composed will help deliver the seamless luxury experience were known for. If you thrive on multitasking enjoy connecting with people and want the flexibility of a part-time position wed love to hear from you.

Tasks and responsibilities include:

• Answer all incoming calls via the switchboard in a professional and polite manner
• Provide exceptional service to our guests in every interaction by anticipating their needs responding to requests promptly efficiently and courteously
• Create genuine connections with guests by listening demonstrating care and empathy.
• Handle guest complaints in a positive manner escalating as required
• Communicate effectively with other departments such as Housekeeping Food & Beverage to assist guests in regard to room changes dining bookings etc.
• Keep other members of front office team informed on guest feedback requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

Hourly Pay rates:

• Mon to Fri: $27.08 ( $2.95 evening loading after 7pm)
• Saturday: $33.85
• Sunday: $40.62
• Public Holidays: $60.93

Plus:

• Guaranteed weekly hours
• Annual leave entitlements
• Sick leave entitlements

What we can offer you:

• A fun work environment where your job is simply to make people happy!
• A genuine sense of community our team is one big family
• Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
• Develop invaluable skills that you can use in all walks of life customer service communication time management problem solving and resilience!
• If hospitality is your thing the career opportunities are endless as part of Australias largest hospitality employer Accor
• Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Qualifications :

What were looking for...

• An energetic team-focused and can-do attitude
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• High level of computer literacy
• Excellent attention to detail
• The ability to work across a 7 day roster - evenings mornings and weekends

Additional Information :

Whats in it for you

• Great benefits - worldwide accommodation and food & beverage discounts from you first day Chadstone shopping centre discounts (at selected stores) free nights accommodation on your anniversary with Accor free & confidential employee assistance program discounted health insurance
• Live in Melbournes South-East Work close to home and avoid the CBD
• Endless learning & career development opportunities with Australias largest hospitality group Accor
• Industry-leading training and development opportunities with Accor Academy
• Be part of a dynamic hotel environment with a supportive and fun team

Apply now to begin your journey with Hotel Chadstone Melbourne MGallery we look forward to welcoming you!

Remote Work :

No

Employment Type :

Part-time