Guest Service Agent Full Time & Part Time

Are you passionate about delivering exceptional guest experiences and enjoy being the welcoming face of a busy hotel

We are looking for friendly professional and service-focused Guest Service Agents to join our Front Office team. This role is ideal for someone who thrives in a fast-paced environment enjoys connecting with people from all walks of life and takes pride in delivering outstanding customer service from arrival through to departure.

These positions require flexibility to work a rotating roster across mornings afternoons evenings weekends and public holidays.

What youll be doing...

• Welcome guests with a warm and genuine arrival experience
• Complete check-in and check-out procedures efficiently and accurately
• Respond to guest enquiries and requests in a professional and timely manner
• Handle reservations room allocations and guest account transactions
• Promote hotel facilities services and Accor loyalty programs
• Liaise with Housekeeping Maintenance and Food & Beverage teams to ensure seamless guest experiences
• Resolve guest concerns confidently and professionally
• Maintain accurate guest records and ensure compliance with hotel procedures
• Assist with daily Front Office operational requirements
• Contribute to a positive collaborative and guest-focused team culture

Qualifications :

What were looking for...

• Previous experience in a hotel Front Office or customer service environment preferred
• Passion for hospitality and creating memorable guest experiences
• Outstanding communication and interpersonal skills
• Professional presentation and a positive attitude
• Excellent organisational and time management skills
• Ability to remain calm and efficient in a busy environment
• Strong computer skills with experience using hotel property management systems (Opera Cloud experience is highly regarded but not essential)
• Ability to work independently while contributing to a team environment
• Flexibility to work a rotating roster including mornings evenings weekends and public holidays
• Unlimited working rights in Australia

Additional Information :

Whats in it for you

• Full-Time and Part-Time opportunities available
• Employment stability with a global hospitality leader
• Paid annual leave and personal leave 
• Penalty rates for evenings weekends and public holidays
• Complimentary staff meals while on shift
• Worldwide accommodation dining and lifestyle discounts with Accor from day one
• Employee Assistance Program and wellbeing initiatives
• Access to award-winning learning and development programs
• Career progression opportunities within Accors extensive hotel network
• A supportive team culture where your contribution is recognised and valued

If you are passionate about hospitality enjoy creating memorable guest experiences and are looking to grow your career with a global hospitality leader we would love to hear from you.

Apply now and become part of the team at Novotel Melbourne Glen Waverley.

Remote Work :

No

Employment Type :

Full-time