Guest Experience & Brand Executive

Primary Guest Relations Responsibilities:

• Designs conducts guest experience research and analysis

• Collaborate with department leads on service improvements and champion guest needs.

• Provide guest and market insights trends and opportunities to hotel management and all Heartists

• Manage hotel reputation and respond to guest feedback via online and guest surveys

• Organise personalised welcome experiences for VIP guests including cards amenities and personal greetings

• Support the welcome experience for VIP Group arrivals at the hotel.

• Support pre-arrival communications to VIPs clients and loyalty guests.

Brand & Marketing Responsibilities:

• Assist in coordinating and executing hotel promotional activities and activations

• Support the creation of digital print social and in-house promotional channels to both promote hotel outlets to guests and support guest experience.

• Maintain brand consistency across all guest-facing collateral in line with hotel brand standards.

• Coordinate project timelines supplier communications and production schedules to ensure promotions and brand events are delivered on time.

Qualifications :

What you will bring (but not limited to): 

• A strong interest in launching a career in events and hospitality.
• A  passion for providing outstanding guest-focused service.
• Great attention to detail and the ability to multitask with confidence.
• Excellent communication and organisational skills.
• Comfort working in a dynamic administration-heavy environment.
• A team-player mindset and willingness to learn and grow with your colleagues.
• Flexibility to work onsite including very occasionally early mornings evenings or weekends.

To be successful in this role you will ideally have:

• Genuine customer service and interpersonal skills with a flexible and solutions-focused approach.
• Clear and professional communication skills both written and verbal.
• Strong administrative skills with a high level of organization and attention to detail.
• High Level of computer literacy experience with Delphi Microsoft Office or Opera Cloud is a bonus but not essential.
• A strong sense of empathy and a commitment to understanding and meeting guest needs.
• The ability to stay calm under pressure juggle multiple priorities and work closely with a collaborative team.

Additional Information :

• Valuable Savings and Perks: Enjoy discounted car parking right on site plus exclusive deals on food & beveragemaking every day at work rewarding as well as affordable.

• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe along with additional staff discounts at Accor hotels worldwideperfect for your next getaway or a holiday with loved ones.

• Development and Opportunities: At Accor your growth is our priority. Join us for outstanding career development with world-class training and opportunities to advance across our global network. 

Remote Work :

No

Employment Type :

Full-time