Grosvenor Hotel Adelaide Assistant ManagerRelief Night Manager

Assistant Manager/Relief Night Manager at Grosvenor Hotel Adelaide

We are seeking a Assistant Manager/Relief Night Manager to join our Front Office team at Grosvenor Hotel Adelaide. Reporting directly to the Front Office Manager this pivotal role assumes full responsibility for hotel operations during your shifts and overnight representing senior leadership in the absence of the General Manager.

This is a high-impact opportunity to elevate your professional profile within Australias largest hotel network. As a Assistant Manager/Relief Night Manager youll play a key role in delivering exceptional guest service ensuring operational excellence and supporting a team culture built on care collaboration and an exceptional guest journey.

Some of the key duties of this role will include but not limited to:

• Oversee hotel operations during days and overnight
• Manage late arrivals early departures and guest inquiries with professionalism
• Ensure safety security and emergency procedures are followed
• Conduct nightly audits and prepare operational reports
• Support and lead the night team to maintain premium service standards
• Resolve guest issues promptly ensuring a seamless experience
• Monitor cleanliness and presentation of public areas overnight
• Liaise with other departments to ensure continuity across shift
• Act as a Loyalty Ambassador promoting Accor Live Limitless (ALL) membership and benefits
• Follow up on guest feedback and assist with responses to ensure satisfaction and retention

Qualifications :

• Proven ability to deliver exceptional guest service and uphold operational excellence
• A warm energetic and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories
• Diplomatic and well-tempered with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
• Outstanding communication skillsboth written and verbal
• Strong cultural awareness and ability to work effectively within a diverse team aligned with Accors purpose of connecting cultures with heartfelt care.
• Impeccable attention to detail and a proactive approach to problem-solving
• Minimum 2-3 years experience in a front office leadership/supervisory role within a hotel environment.
• Previous experience in Night Audit and/or Front Office Supervisor roles preferred
• High level of computer literacy; Excel and Opera Cloud experience highly regarded
• Required certifications/certificates/licenses: RP Badge SA RSA First Aid & CPR National Police Check and clearance to work with vulnerable people (age care sector) 
• Full availability over a 24/7 rotating roster (mornings afternoons and evenings)
• Full unrestricted Australia working rights

Additional Information :

Our team and working environment:

• Deliver exceptional guest experiences.
• Treat guests and colleagues with respect.
• Demonstrate professionalism and integrity.
• Support teamwork and collaboration.
• Embrace diversity and inclusion.
• Contribute to a positive workplace culture.

Remote Work :

No

Employment Type :

Full-time