General Manager Quality and Safeguarding

• Full Time Ongoing

• Location flexible

• Salary: CompetitiveSeniorsalary package NFP benefits

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Togetherwerebuilding hope and possibility for all.

Find out moreabout usandour purpose.

Your opportunity

AsGeneral Manager Quality and Safeguarding you will lead the organisations approach to safeguardingqualityand clinical governance ensuring the people we support are safe protected and receiving high-quality care across all Mission Australia services.

Reporting to the Executive Practice Evidence and Impact this role provides critical oversight of safetyqualityand risk across a diverse national service portfolio. You will work closely with senior leaders and the Board to strengthen organisational accountabilityidentifyemerging risks and embed consistent best-practice approaches to safeguarding clinicalgovernanceand quality.

This is a pivotal leadership role where you will shape culture as much as systemsdriving continuous improvement building capability across services and ensuring we meet our regulatory ethical and community expectations while delivering safe high-quality outcomes for vulnerable Australians.

Your key responsibilities will be to:

• Lead the organisation-wide Quality and Safeguarding function providing strong governanceoversightand independent assurance across all services

• Drive thedevelopmentimplementationand ongoing maturity of the Clinical and Care Governance Framework andtheSafeguarding Framework

• Monitor analyse and interpret quality incidentriskand compliance data toidentifytrends and drive improvements across the organisation

• Partner with service delivery leaders to implement improvement actions and lift quality and safety outcomes across services

• Provide trusted expert advice to senior leaders on safeguarding risks qualityissuesand regulatory obligations

• Oversee responses to safeguarding incidents and critical events ensuringtimelyaction and compliance with reporting requirements

• Strengthen safeguarding culture and capability ensuring all staff understand their responsibilities and are equipped to respond to risks of harm

• Maintain and enhance policiesproceduresand frameworks to ensure alignment with regulatory requirements and organisational standards

• Deliver clear evidence-based reporting tothe Executive Leaderhsip Teamand BoardCommittees on qualitysafetyand safeguarding performance

• Build strong relationships with regulatorspartnersand internal stakeholders to supportbest practice and continuous improvement

Requirements for success

• Significant senior leadership experience within community human servicesgovernmentor not-for-profit sectors

• Demonstratedexpertisein safeguarding quality risk compliance or clinical governance within complex regulated environments

• Strong understanding of service deliverytheearly childhoodchild andfamilyyouth disability aged carementalhealthand/or related sectors

• Proven ability toidentifyand manage risk respond to incidents and lead organisation-wide improvement initiatives

• Exceptional leadership capability with experience building high-performing teams and driving a culture of accountabilitylearningand continuous improvement

• Highly developed analytical and problem-solving skills with the ability to synthesise complex information and translate it into practical action

• Strong stakeholder engagement skills with the ability to influence and collaborate at executive and Board level

• Tertiary qualifications in Social Work Human Services Psychology Nursing AlliedHealthor a related field (or equivalent experience)

• A deep commitment to safeguarding ethical practice and Mission Australias purpose and values

Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued empowered and celebrated weprovidea range of employee benefits including:

• Rewarding work every day you knowyouremaking a real difference

• Not-for-profit salary packaging reducing your tax (details viaAccessPay)

• Free external confidential counselling and access to chaplaincy support

• Volunteering opportunities

• Opportunity topurchaseadditionalannual leave

• Extra leaveincludingMission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation tosubmitan application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are ifyoureskilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live with disability and require support tosubmityour application please emailor visitourCareers pageforadditionalcontact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support orassistancewith your application please contact us at

How to apply

Click Apply and send your application today!

As a committedCircle Back Initiative we will respond to your application.