General Manager, Organisational Transformation

• Location: Sydney

• Type: Permanent full time

• Hybrid role Happy to talk flexible working

• Click here to discover what its like to be a part of QBE Group

The opportunity

A high-impact senior role leading QBEs Australian Pacific (AUSPAC) organisational and workforce transformation this key new leadership position you will shape how work flows across QBEs insurance business to deliver a holistic operating model connecting strategy operations and workforce.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

Reporting to QBEs Chief People Officer for AUSPAC the General Manager Organisational Transformation will lead the design and delivery of AUSPACs organisational transformation agenda with a focus on workforce transformation and system-level operating model effectiveness. The role is accountable for optimising workflows across the organisation to ensure they are cohesive efficient and aligned to QBEs strategic objectives.

With a broad accountability this role will lead a large multidisciplinary team across Strategic Workforce Planning Business Operations Org Design and Change driving alignment and best performance.

Key accountabilities:

• Collaborate with AUSPAC Leaders to design and implement a cohesive AUSPAC operating model connecting business operations strategic workforce planning org design and change to support strategic objectives.

• Lead AUSPACs SWP and capability uplift working in close partnership with the broader People team.

• Drive business optimisation and end-to-end process design as a vehicle for delivering organisational value and outcomes.

• Deliver workforce workflow and ways of working outcomes through robust and effective transition and change plans.

• Drive the integration of people process and technology considerations ensuring transformation is grounded in how work is practically delivered.

• Embed strong change leadership practices supporting adoption capability uplift and sustainable behavioural change.

• Establish clear delivery discipline and performance focus ensuring transformation initiatives deliver measurable operational and organisational outcomes.

About you

This is an opportunity for a strategic senior leader with experience managing end-to-end operating model or organisational transformation. Insurance industry experience is essential to success in this role.

Ideal skills & experience:

• Strategic and hands-on experience in transforming organisations.

• Demonstrable experience connecting workforce strategy with operational execution.

• Proven ability to deliver operational transformation outcomes not limited to strategy or design.

• Leadership skillset to lead large cross-functional teams including operations workforce planning and change.

• Strong stakeholder engagement collaboration and influencing capability at executive and senior leadership level.

• Prioritisation skills to balance people process and technology transformation considerations.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us click here.

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
  

To learn more about our achievements click here.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.