Frontline Client Services Officer (Wellbeing Centre Officer)

Are you passionate about ensuring positive outcomes for people experiencing homelessness Are you willing to be challenged by your role

How you will make a difference

As a Wellbeing Centre Officer your main focus will be on responding to the primary needs of our clients when they enter the Wellbeing Centre whether it be setting up the tea & coffee station clearing away cups cleaning tables managing the takeaway food table or entering / collating accurate dataentry.

We work as a team to support individuals with information on Wellbeing Centre based facilities the Hutt St Centre services / programs and other appropriate services for their needs and you will work closely with other staff volunteers and visiting services who are working within the Wellbeing Centre.

Our Wellbeing Centre operating hours are Monday to Friday from 7.00 am to 1.00 pm and Saturday and Public Holidays from 6.30 am to 9.30 am. We are offering both a permanent part-time shifts and casual shifts.

About you

You will have demonstrated experience working in a similar environment with clients who have complex needs and may at times exhibit challenging behaviours.

You will need excellent communication skills in this role as you will be interacting with and building rapport with people who are experiencing or at risk of homelessness and you will have resilience andexperience in deescalating situations as they arise.

This is a role that will require you to be proactive in your approach think on the run and gauge the environment you are working in to foresee issues that may arise. It is important that you have a goodunderstanding of confidentiality principles along with efficient data entry skills. Previous experience in the homelessness sector is preferred but not essential.

You must have or be willing to obtain both a satisfactory National Police Clearance and Working with Children Check.

Why Join Us

At Hutt St Centre youll be part of a team working toward the goal of ending homelessness this is your chance to make a meaningful impact in the community. We also provide benefits such as:

• Salary packaging options to increase your take-home pay through CBB.
• A focus on wellbeing including two EAP providers weekly PT sessions and additional Recharge Leave.

How to ApplySubmit your resume and a cover letter outlining your experience via the Apply button. If you would like further information about this rewarding opportunity please contact Debs Manager Wellbeing Centre on(08). Applications close Monday 20 July 2026.

For a copy of the position description please email

Hutt St Centre is committed to fostering an inclusive and diverse workplace where everyones unique background identity and experiences are valued. We believe that a diverse workforce enhances our ability to provide meaningful support to those we serve.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples individuals from culturally and linguistically diverse (CALD) backgrounds and members of the LGBTIQA community.