Front Office Supervsior

Set in the heart of the Hunter Valley Elysia Wellness Retreat offers guests a unique opportunity to unwind reconnect and experience true rejuvenation. As part of our commitment to exceptional service and a deeply nurturing guest journey were seeking a passionate and guest-focused Front Office Supervisor to join our team on a full-time basis.

Step into a key leadership role at Elysia Wellness Retreat where youll support the Front Office Manager in overseeing daily operations guiding a high-performing team and shaping a guest journey defined by care calm and professionalism. This is your opportunity to lead with purpose inspire meaningful service and play a key part in delivering the warm wellness-focused experience that sets Elysia apart.

Key Responsibilities Include: 

• Assisting in the daily leadership of the Front Office team to deliver warm seamless guest service from arrival to departure.
• Creating a welcoming environment that aligns with the retreats values of wellbeing and genuine care.
• Coaching and mentoring team members to grow their skills confidence and service delivery.
• Handling guest feedback with empathy and professionalism ensuring quick and thoughtful resolutions.
• Overseeing front office operations including bookings reporting and daily procedures.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday 
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Qualifications :

To be successful you will require the following experience:

• 2 years experience in a front office or guest-facing role ideally with supervisory responsibilities.
• A natural leader with strong people skills and a supportive team-first mindset.
• Exceptional written and verbal communication skills complemented by a calm and professional presence.
• A guest-first approach and passion for delivering meaningful personalised service.
• Experience with front office systems and knowledge of trust accounting processes.
• Flexibility to work a rotating roster including weekends and public holidays.
• An interest in health wellness or spa environments is highly regarded.

Additional Information :

At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Full-time