Front Office Manager Ibis Styles Hobart

About The Role:

Reporting to the Operation Manager you will take full ownership of the day-to-day Front Office operation and lead a team committed to delivering warm efficient and memorable guest experiences.

You will:

• Lead coach and develop the Front Office team creating a positive accountable and high-performing culture
• Maintain a visible presence across the hotel and provide hands-on leadership during peak periods
• Oversee all Front Office operations ensuring smooth arrivals departures and guest interactions
• Drive guest satisfaction loyalty enrolments upselling and other key departmental performance measures
• Manage rosters productivity and labour costs in line with business demands and budget expectations
• Work closely with Reservations Housekeeping and other departments to optimise room allocation and operational flow
• Oversee VIP arrivals groups special requests and complex guest situations
• Review guest feedback and implement practical improvements to service and processes
• Manage departmental reporting forecasting audits and financial procedures
• Ensure Front Office systems procedures and Opera PMS processes are accurate and effective
• Support recruitment onboarding training performance management and succession planning
• Maintain compliance with brand standards workplace health and safety requirements and emergency procedures
• Champion Accors Heartist culture and lead by example in every interaction

Qualifications :

About You:

You are an experienced hotel professional who enjoys being close to the operation supporting your team and finding solutions in a busy environment.

You will bring:

• Previous leadership experience within Front Office or a comparable hotel operation
• At least five years of Front Office experience with a minimum of two years in a supervisory or management position preferred
• Strong knowledge of hotel Front Office procedures and Opera PMS
• Demonstrated experience managing rosters labour costs and departmental productivity
• An understanding of forecasting budgeting revenue management and hotel performance measures
• A genuine passion for coaching developing and recognising team members
• The confidence to manage guest concerns and operational challenges calmly and professionally
• Strong communication organisation and problem-solving skills
• A practical hands-on leadership style and willingness to support the team when required
• Flexibility to work across a seven-day hotel operation including occasional evenings weekends and public holidays

Most importantly you will be a leader who brings energy consistency and care to the workplace and understands that a strong guest experience begins with an engaged team.

Additional Information :

What is in it for you

• The opportunity to lead the Front Office of Tasmanias largest hotel
• A highly visible leadership role with genuine influence over the guest and team experience
• Career development and progression opportunities across Accors extensive hotel network
• ALL Heartist Membership providing discounts on accommodation and food and beverage worldwide
• Family and friends discounts across selected accommodation services and events
• Access to the Accor Live Limitless loyalty program allowing you to earn status and reward points on eligible stays
• Access to Learn Your Way Accors modern training and development platform
• Recognition through service anniversaries Accor tenure milestones and team recognition programs
• A supportive leadership team and a diverse energetic hotel environment

Applicants must hold unrestricted Australian working rights. Unfortunately sponsorship is not available for this position.

Remote Work :

No

Employment Type :

Full-time