Franchise Performance Coach

• Drive business growth: Partner with Franchisees to improve sales performance broker productivity customer outcomes and overall business growth across your region.
• Coach and develop Franchisees: Provide strategic coaching and support to help Franchisees strengthen leadership capability execute business plans and achieve key performance targets.
• Grow the network: Support franchise recruitment broker growth store expansion renewals succession planning and market representation initiatives to strengthen the retail network.
• Champion customer excellence: Embed best practices that improve customer experience conversion and settlement outcomes while driving consistent operational excellence across stores.
• Lead change and adoption: Support the rollout of new products tools systems and strategic initiatives helping Franchisees successfully adopt new ways of working.
• Build trusted relationships: Develop strong partnerships with Franchisees brokers and internal stakeholders to influence performance and create long-term success.
• Monitor performance and drive improvement: Use business insights and performance data to identify opportunities solve challenges and implement targeted improvement plans.
• Promote risk and compliance: Support Franchisees to meet franchise standards operational requirements and regulatory obligations while fostering a culture of responsible business practices.

Qualifications :

• What Youll Bring
  • 5 years experience in sales leadership business development franchise management or business consulting within financial services property fintech or another multi-site environment.
  • Proven experience coaching business owners or sales teams to improve commercial performance and customer outcomes.
  • Strong commercial acumen with the ability to interpret performance data and turn insights into action.
  • Excellent relationship-building and influencing skills with the confidence to work across a diverse network of stakeholders.
  • Experience leading change and successfully embedding new initiatives products or ways of working.
  • Strong understanding of mortgages lending property or complex retail service environments.
  • A self-motivated outcomes-focused approach with the ability to manage your own region and travel regularly.
• Nice to Have
  • Experience working with franchise or distributed sales networks.
  • Experience in business planning franchise lifecycle management or retail expansion strategies.
  • Exposure to broker recruitment succession planning or network growth initiatives.
  • Understanding of the Australian mortgage broking industry and franchise operations.

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence. 

We support our people in a variety of ways but a few of the benefits that our people rave about include: 

• A vibrant relaxed yet professional culture. 
• Hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration. 
• A holistic wellbeing programs offering 24/7 support including medical mental health and financial wellbeing services to enable our workforce to thrive at home and work. 
• generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers. 
• An additional weeks Loyalty Leave each year after reaching 3 years service. 
• Wellness initiatives with a strong focus on psychological safety.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract engage and evolve talent and build best-in-class products.

Feeling like you dont meet all the skills listed Thats ok; we are always on the lookout for different skills experience and qualities and so wed still like to hear from you.

Remote Work :

No

Employment Type :

Full-time