FM Product Manager | Mon Fri | Balcatta Support Centre

The Product Manager is responsible for defining prioritising and delivering programs digital products and business system capabilities that create measurable value for the organisation. Acting as the bridge between Operations Business Stakeholders IS&T and external vendors the Product Manager ensures solutions align with strategic objectives operational requirements and user needs. 

The role owns the product vision roadmap backlog and delivery priorities ensuring development efforts are focused on initiatives that maximise business value and improve user experience. Through strong stakeholder engagement governance and Agile delivery practices the Product Manager drives decision-making manages competing priorities and supports successful adoption of products and solutions across the business. 

Success in the role requires a balance of strategic thinking commercial acumen stakeholder influence and delivery leadership to ensure the right solutions are delivered adopted and continuously improved to meet evolving business needs. 

Job Scope  

Responsible for defining the product vision roadmap and priorities ensuring technology solutions deliver measurable business value meet user needs and align with organisational strategy through effective stakeholder engagement and product governance. 

Key Relationships  

Internal: Segment Operations Teams GM FM National TDD Stakeholders Subject Matter Leaders 

External: Clients Industry Consultants Suppliers (as required) 

Key Performance Indicators (KPIs)  

• Delivery against product roadmap milestones 
• Customer satisfaction and service delivery improvement 
• Internal stakeholder feedback and engagement metrics 

Responsibilities 

Product Strategy  

• Define product scopes timelines budgets and deliverables; monitor progress and report outcomes. 
• Develop manage and refine a product roadmap aligned with Sodexos vision and  national TDD strategy. 

Product & Roadmap Management 

• Own and manage the product roadmap backlog and priorities. 

• Assess business value and prioritise features epics and user stories accordingly. 

• Write functional requirements and user stories aligned to operational needs. 

• Facilitate product governance andSteerco committee discussions. 

• Drive delivery outcomes across multiple concurrent initiatives. 

• Ensure products align with business strategy and operational objectives. 

• Contribute to deployment planning and regional/global alignment. 

Agile Delivery 

• Lead and participate in Agile/Scrum ceremonies including sprint planning retrospectives and backlog refinement. 

• Work closely with technical and delivery teams to ensure successful execution. 

• Promote Agile best practices and continuous improvement. 

• Stakeholder Engagement & Communication 

• Build trusted relationships with Operations IS&T Finance and Stakeholders. 

• Clearly communicate roadmap direction priorities and business value. 

• Influence decision-making across multiple stakeholders and business units. 

• Act as the voice of the business and end-users throughout delivery. 

Voice of the Role 

This role is critical in ensuring technology solutions genuinely solve business problems and are successfully embedded into operational environments. 

You will be expected to: 

• Prevent teams from solving the wrong problem. 

• Drive user adoption and operational engagement. 

• Clearly explain why certain features and priorities matter. 

• Establish and maintain a clear product vision. 

• Manage changing priorities while minimising disruption and change fatigue. 

• Balance strategic outcomes with operational realities. 

• Navigate ambiguity and influence decisions across diverse stakeholder groups. 

Measures of Success 

• Delivery of roadmap commitments.  

• User adoption and satisfaction.  

• Realisation of business benefits and operational improvements.  

• Stakeholder engagement and alignment.  

• Product stability scalability and continuous improvement.  

• Effective governance prioritisation and communication of product direction.

• Knowledge & Skills 
• Strategic thinker with strong commercial awareness. 
• Highly collaborative and relationship-focused. 
• Ability to influence and drive decision-making without direct authority. 
• Resilient and adaptable within changing business environments. 
• Strong customer and user-focused mindset. 
• Passion for continuous improvement and innovation. 

Competencies 

Drives Vision and Purpose - Level 3 

Definition: Painting a compelling picture of the current vision and strategy for the organization that motivates others to action. 

• Communicates the organizations vision in a way others can relate to and engage. 

• Creates energy and instills optimism in support of the organizations vision. 

• Enables others to understand how individual efforts and contributions impact Sodexos success. 

• Inspire a greater sense of what is possible for the organizations future. 

Visionary Mindset - Level 3 

Definition: Seeing ahead to future possibilities and translating them into impactful strategies leading 

transformation through the organisation. 

• Leads the team to pursue possibilities that will create sustainable value 

• Creates strategies that leverage competitive advantages and emerging trends 

• Clarifies the organizations vision and strategy and ensures that efforts are prioritized to support them 
• Thinks beyond the day-to-day taking a long-term big-picture view of the business 

Drives Engagement - Level 3 

Definition: Creating a climate where people are motivated to do their best to help the organization to achieve its objectives. 

• Empowers others with meaningful decision making and ownership 

• Ensures that all team members are motivated to work toward common goals 

• Provides praise recognition and rewards for strong performance 

• Celebrates the teams successes along the way 

Ensures accountability - Level 3 

Definition: Holding oneself and others accountable for meeting commitments 

• Accepts responsibility for successes and failures of own work and the teams work. 

• Holds self and team accountable for outcomes (e.g. achieving goals and complying with policies and procedures). 
• Monitors metrics and milestones to chart progress against expectations and accountabilities 
• Designs feedback processes into the work. 

Business Insight - Level 3 

Definition: Applies knowledge of business and the marketplace to advance the organization & goals 

• Keeps others informed of relevant industry developments 

• Educates others on the fundamentals of the business and industry. 

• Helps others understand their contribution to the success of the broader organization 

• Applies insights of the industry and trends to drive critical initiatives 

Qualifications :

• Bachelors degree in information technology Business Computer Science Engineering or related discipline. 
• Certification or formal training in Agile Scrum Product Management or Project Management methodologies. 

• Certified Scrum Product Owner (CSPO) 

• Agile Scrum Certification 

• SAFe Product Owner/Product Manager 

• PRINCE2 or PMP Certification 
• Experiences 
• Minimum 5 years in Product and Program management with experience in transformation business initiatives. 
• A minimum of 3 years Project or Program management experience with exposure to the services industry 
• Proven experience in Product Management or Product Ownershiproles. 
• Exposure to enterprise systems FM CMMS platforms ERP such as D365 CE& FO is highly desirable. 
• Experience managing product roadmaps backlogs and Agile delivery frameworks. 
• Demonstrated experience translating business requirements into functional specifications and user stories. 
• Demonstrated ability to influence and engage senior stakeholders. 
• Strong stakeholder engagement and influencing capability across Operations IS&T and Internal Stakeholders. 
• Experience delivering programs within agreed timelines and budgets. 
• Strong communication facilitation and problem-solving skills. 
• Experience managing competing priorities in fast-paced operational environments 
• Experience working within Facilities Management Operations Mining Resources or large operational service environments. 
• Navigate ambiguity and influence decisions across diverse stakeholder groups. 
• Experience translating business requirements into solutions. 
• Ability to balance strategic thinking with hands-on delivery. 
• Experience working across Operations IT Finance and vendor environments 

Additional Information :

Why Join Sodexo

• Competitive pay and job security in an essential services industry
• Access to 100 retail discounts and multiple salary packaging options
• Great teamwork and a solid group of people around you!
• Opportunities for training and career progression within Sodexo

Apply Now

Ready to start your next adventure Submit your resume outlining your experience and availability. If shortlisted one of our recruiters will contact you for a phone interview to answer your questions and share more about the role.

Remote Work :

No

Employment Type :

Full-time