Financial Crimes Operations Manager

About Vanguard

More than 45 years ago John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently it was as bold as it was brilliant. To this day Vanguard Group still has no external shareholders. That means no share prices to protect and no profits to generate for outside owners.

Today Vanguard is one of the worlds largest investment management companies serving more than 50 million investors worldwide. For more than 30 years Vanguard Australia has been supporting individual investors financial advisers and superannuation members to achieve their long-term financial goals.

Position Summary

Were looking for a Financial Crime Operations Manager to lead a critical function that helps protect Vanguards members and investors.

In this role youll lead three specialist teams Investigations Detection and Customer Due Diligence ensuring strong end to end coverage across financial crime prevention detection and response.

What Youll Be Doing

Leadership & Delivery

• Lead coach and develop teams across Investigations Detection and Customer Due Diligence

• Build a highperforming collaborative team culture focused on quality and accountability

• Oversee complex case management including AML investigations and resolution of highrisk matters

Financial Crime Operations

• Oversee key capabilities including:

  • Enhanced Customer Due Diligence (ECDD)

  • Transaction Monitoring (including rule optimisation and uplift)

  • Suspicious Matter Reporting (SMR)

  • KYC (onboarding verification and refresh)

  • Sanctions operations

• Support customer risk assessments and ensure riskbased decision making

Risk Compliance & Controls

• Ensure alignment with AML/CTF legislation and stay across regulatory changes

• Develop and maintain standards procedures and controls aligned to industry best practice

• Partner closely with Financial Crime Compliance and Fraud teams to ensure strong risk coverage

Continuous Improvement

• Identify opportunities to streamline processes and reduce manual effort through automation

• Drive initiatives to improve efficiency accuracy and scalability across the function

• Use insights and data to continuously refine how Financial Crime Operations operates

Stakeholder Engagement

• Act as a key contact for Financial Crime Operations keeping leaders informed on risks trends and performance

• Collaborate across teams (Compliance Fraud Tech Operations) to deliver strong outcomes

• Present insights and recommendations to senior leadership

Experience

• Strong experience (7 years) in financial crime AML/CTF or operational risk roles

• Proven leadership experience managing and developing teams

• Hands-on experience with transaction monitoring and customer due diligence

Knowledge & Skills

• Deep understanding of AML/CTF obligations and regulatory environment in Australia

• Strong stakeholder management and ability to influence at all levels

• Analytical problem-solving and decision-making capability

• Experience driving process improvement and automation in operations

Qualifications

• Degree in Business Finance Law or a related field

• CAMS or relevant postgraduate qualifications (nice to have)

• Experience in investment management or super (highly regarded)

Inclusion Statement

Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients crew (internally employees are referred to as crew) and communities is guided by one simple statement: Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse inclusive and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.

When all crew members feel valued and included our ability to collaborate and innovate is amplified and we are united in delivering on Vanguards core purpose.

Our core purpose: To take a stand for all investors to treat them fairly and to give them the best chance for investment success.

Special Factors

Vanguard is not offering visa sponsorship for this position.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.