Field Services Engineer

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

• You will have the responsibility to adhere to operational processes disciplines as well as escalation of issues internally and externally as appropriate to deliver a high level of customer service. This includes Incident Change and Problem tickets according to established KPIs.
• Your experience knowledge and skills in RF site RF principles and backhaul technology will allow you to enhance the skills within the Field Services Team for additional support duties for the SAGRN network.
• You will identify and recommend areas of improvement to improve service quality. This will include 3rd party contractors auditing their work reports results and ensuring compliance with the contractual requirements of the managed service.
• Comply with Motorola Quality policies and practices.
• Interact with other internal business units in supporting SA based customers.
• Good problem solving skills and decision making abilities.
• Be part of the resource loading forecast for baseline support obligations that requires staff utilisation for staff capacity planning and business growth.
• Participate in the On Call Roster for after hours primary response.

Basic Requirements

Essential:

• Minimum 3 years in an Engineer or equivalent role implementing and supporting radio communication systems. IT telecom or mobility support.

• Strong understanding of mobile devices provisioning LTE/Wi-Fi troubleshooting.

• Proven familiarity with Push-to-Talk (PTT) service architecture including platforms such as WAVE PTX or the 3GPP Mission-Critical Push-to-Talk (MCPTT) standard (highly preferred).

• IP networking knowledge (APNs firewalls DNS).

• Good working knowledge of Linux including the ability to use the command line perform light scripting and troubleshoot system issues.

• Ability to read logs and follow workflows.

• Proven interpersonal skills in interfacing with customers staff management and vendors.

• Ability to participate in an on-call roster outside normal business hours

Desirable:

• Technical experience with Motorola Wave PTX systems.

• Experience with public safety grade encryption systems configuration implementation and operation.

• Experience in a communications operations or network operations environment.

• Network security skills including intrusion detection devices firewalls and anti-virus.

• Server maintenance skills - hardware and software.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.