Field Service Technician (Brisbane QLD)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Field Service Technician is responsible for performing routine maintenance basic repairs and troubleshooting of clinical and research instrumentation under established procedures and guidance. The role supports service performance through timely preventative maintenance accurate documentation and professional customer interaction while developing technical capability over time.

Working as part of the ANZ Service Team the Field Service Technician supports customer satisfaction and equipment availability by delivering consistent reliable service and escalating complex technical issues as required.

This position reports to the TAC Supervisor and is part of the ANZ Service Team located in Brisbane. It is a remote role covering QLD with support to other ANZ regions when required.

In this role you will have the opportunity to:

• Deliver field service support by performing preventative maintenance inspections and basic repairs on histopathology instrumentation in accordance with standard procedures and service manuals.
• Meet service KPIs including preventative maintenance completion response timeliness and accurate service documentation.
• Diagnose and resolve common technical issues escalating complex hardware software or application problems to senior engineers as required.
• Maintain professional courteous customer interactions to support satisfaction and trust during on-site service visits.
• Support team objectives by collaborating with peers and supervisors participating in training and continuously building technical capability.

The essential requirements of the job include:

• Foundational technical experience or training in servicing maintaining or repairing laboratory medical or technical equipment with the ability to follow procedures and instructions accurately.
• Developing troubleshooting skills with an understanding of when to escalate issues to more senior technical resources.
• Clear and professional communication skills with the ability to interact effectively with customers and internal stakeholders.
• Strong organisational and time management skills ensuring service activities and documentation are completed accurately and on time.
• Willingness to learn and develop technical expertise through formal training and on-the-job experience.

Travel Motor Vehicle Record & Physical / Environmental Requirements

• Ability to travel approximately 30% of the time within QLD and across ANZ where required. Some international travel may be required for training.
• Must hold a valid drivers license with an acceptable driving record.
• Ability to lift move or carry equipment up to 30 kg and perform on-site service activities in laboratory clinical or industrial environments.

It would be a plus if you also possess previous experience in:

• Electrical mechanical or electromechanical systems.
• Technical trade qualifications or vocational training aligned to equipment servicing or maintenance.
• Experience working in regulated environments such as healthcare laboratories or life sciences.
• Electrical license or ability to obtain one

Leica Biosystems a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Biosystems we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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