Field Service Techinician
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Job Summary
Job Title
Field Service Technician
Location
All locations
About Us
In the past 160 years driven by an entrepreneurial spirit and ownership mindset is
dedicated to Making Life Better for our employees customers shareholders and planet.
Customers lean on us for exceptional performance and durability in mission-critical flow
creation and industrial solutions. Supported by over 80 respected brands our products and
services excel in very complex and harsh conditions. Our 20000 employees worldwide
develop customers for life through their daily commitment to expertise productivity and
efficiency. For more information visit .
Job Summary
Field Service Technician will provide breakdown and general service for all makes of
Compressors and ancillary equipment and to promote Gardner Denver Service ensuring
customer satisfaction through quality workmanship. Has the authority to initiate action when
a non-conformance is identified and recommend solutions through designated channels.
Responsibilities
Customer Service
Provide after hours call out assistance and call back availability when rostered on
duty.
Conduct overnight field trips to service breakdowns maintenance and customer
support
Promote and sign up medium to long-term customers under the Air Cover
preventative maintenance plans
Provide Customer support (internal and external) for the assigned equipment
Complete all documentation and administrative requirements.
Pass sales leads onto sales staff.
Achieve weekly and monthly productivity targets.
Ensure company owned equipment & premises are kept in a clean presentable and
serviceable condition
Train Support coach and Mentor new and existing collegues
Breakdown Maintenance & Repair
Install repair and maintain the range of Compressors
Contribute to the co-ordination support and day to day running of the GD Service
Business the event of a breakdown test the equipment/system and
carryout fault finding and repairs.
Carry out technical preventative maintenance and general service work.
Ensure that sites where servicing is performed are left clean and tidy
Health Safety & Environment
Conduct the risk assessment and ensure the working environment is safe at all times
and activities conducted are safe and dont harm self or other employees or customer
employees
Maintain Safety compliance with the relevant legislation and regulations
Eliminate risks in the working environment by conducting housekeeping and working
with the Customers line manager to eliminate or at least mitigate the hazards before
commencing work
Promote and support the reporting of incidents such as near miss accident or
equipment damage using the reporting system
Participate and conduct safety audits for assigned areas
Reporting
Submit all the risk assessments and Job safety analysis within 48 hours of being
completed
Submit timesheets daily of hours worked work conducted location and the job
number
Other responsibilities as assigned or required
Key Competencies
Knowledge of Compressors or similar is essential
Ability to converse and communicate Technical and Product information to
Customers internal and external.
Intermediate Computer Skills (Word Excel & PowerPoint)
Demonstrated Analytical and problem solving skills
Problem solving and able to determine root cause
Organised self starter
Trade Qualifications Cert III Fitter and Turner with a minimum of 5 years
Maintenance experience
About Company
Driven by an entrepreneurial spirit and ownership mindset, committed to helping make life better. We provide innovative and mission-critical industrial, energy, medical and specialty vehicle products and services across 40+ respected brands designed to excel in even the most complex a ... View more
