Field Service Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About Solar Turbines

Headquartered in San Diego California USA Solar Turbines Incorporated a subsidiary of Caterpillar Inc. is one of the worlds leading manufacturers of industrial gas turbines with more than 16000 units and over 3 billion operating hours in over 100 countries.

About the Role

We are seeking a Field Service Manager to provide operational leadership technical support and day-to-day supervision for Field Service Representatives supporting customer sites across our East District based in Rowville. This role is responsible for coordinating field assignments dispatching resources supporting customer issue resolution ensuring QHSE and regulatory compliance and developing a high-performing field service team.

The Field Service Supervisor will work closely with customers Field Service Representatives District Service Management Sales Engineering Project Management and other internal teams to ensure customer satisfaction safe execution of work timely response to service needs and effective utilisation of field resources.

Key responsibilities include:

• Plan and coordinate Field Service Representative assignments for customer requests maintenance commissioning troubleshooting and other field activities.
• Supervise train develop and manage performance of field personnel.
• Review and approve field employee work orders to support accurate reporting and timely customer invoicing.
• Promote safe field operations and ensure compliance with QHSE customer company and regulatory requirements.
• Support customer issue resolution and coordinate with internal technical and operational teams.
• Maintain strong customer communication and support high levels of customer satisfaction.
• Manage field resource utilisation readiness documentation tooling and operational support requirements.
• Support sales growth by advising on customer activities and identifying service opportunities.

Qualifications and experience:

• Degree or equivalent experience desired.
• Experience leading supervising or coordinating field service personnel preferred.
• Strong customer service communication conflict resolution resource planning and safety leadership skills.
• Technical degree field experience or significant knowledge of turbomachinery controls rotating equipment or industrial service operations preferred.
• Minimum 35 years of relevant field experience recommended.
• Willingness to travel support customer sites and participate in on-call coverage as required.

Compensation & Benefits:

Competitive salary based on qualification and industry working experience. The Total Rewards package includes:

• Competitive remuneration package
• Attractive Bonus and Share options
• Career development with global prospects
• A strong commitment to safety and your wellbeing
• A commitment to diversity and inclusion equal opportunity and equal outcome
• SMART spending APP
• The opportunity to do truly meaningful work in a supportive inclusive culture that encourages you to make the most of your talents.

Additional Information

Foreign national applicants that require or will require sponsorship will not be considered. Full unlimited Australian Working Rights required to apply.

Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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