Field Service Engineer, CAS Affera & Surgical Robotics

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

The Service & Repair team provides technical service maintenance and repair support for critical medical technologies used in hospital and clinical environments. This role supports a specialised portfolio across Cardiac Ablation Solutions (CAS) including the Affera platform and Surgical Robotics systems. The team is responsible for ensuring equipment reliability system performance and customer satisfaction through preventative maintenance troubleshooting repairs upgrades installations and technical support activities.

This position is based in Perth Western Australia and operates primarily in a field-based capacity. The territory covers Western Australia and South Australia including Adelaide with approximately 30% travel required to hospitals and healthcare facilities to support installations maintenance repairs and customer service requirements.

Reporting to the Field Service Manager the Field Service Engineer is responsible for providing service repair maintenance and technical support for Cardiac Ablation Solutions Affera systems and Surgical Robotics technologies. The role serves as a key technical resource for customers ensuring equipment performance reliability and regulatory compliance while supporting healthcare professionals and internal stakeholders across the assigned territory.

Primary Responsibilities

• Perform preventative maintenance inspections upgrades and corrective repairs on Cardiac Ablation Solutions Affera systems and Surgical Robotics technologies in accordance with manufacturer requirements.

• Install commission validate and decommission capital medical equipment at customer sites.

• Diagnose and resolve complex electrical mechanical software and biomedical equipment issues to minimise customer downtime.

• Provide on-site technical support to clinicians biomedical engineers and hospital personnel regarding equipment operation and technical issues.

• Maintain accurate service documentation maintenance records and quality system requirements for all service activities.

• Partner with Technical Service Quality Engineering Commercial and Customer Care teams to address product performance issues and customer feedback.

• Support product upgrades field corrective actions and equipment lifecycle management activities.

• Manage service inventory tools test equipment and territory activities to ensure effective service delivery.

Required Qualifications

• Bachelors Degree in Engineering Biomedical Engineering Electronics Engineering Electrical Engineering Mechanical Engineering with 2 years of relevant experience OR Diploma qualification with 4 years of experience supporting capital medical equipment or complex technical systems.

• Experience troubleshooting repairing and maintaining electronic electromechanical biomedical or medical device equipment.

• Valid drivers licence and ability to travel approximately 30% across Western Australia and South Australia including Adelaide.

• Experience performing preventative maintenance installations and corrective repairs on technical equipment in customer-facing environments.

• Ability to maintain accurate technical records and comply with quality and regulatory requirements.

Preferred Qualifications

• Experience supporting electrophysiology cardiac ablation cardiac mapping or cardiovascular medical technologies.

• Experience supporting robotic-assisted surgery platforms Surgical Robotics systems or complex surgical capital equipment.

• Experience performing installations upgrades and commissioning activities for capital medical equipment.

• Experience providing technical training and support within hospital or clinical environments.

• Knowledge of healthcare regulatory requirements biomedical engineering practices and hospital operational workflows.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @ email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic do not respond click links or open attachments.

If you have any questions concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic please contact us immediately at .

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).