Field Service Engineer

Role: Field Service Engineer
Required Technical Skill Set: Desktop Support
Location: Brisbane QLD Australia
Experience: 7 years

Must-Have:

• Expertise on windows 10/11 administration
• Good troubleshooting skills on MS Office O365 Internet Explorer and other Operating system related issues
• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices)
• Hands on Experience on MS Office upgrades / deployments
• Working knowledge on Dell laptops/Desktops hardware issues
• Troubleshooting Office issues
• Knowledge in troubleshooting VPN related issues
• Mobile Device Management support
• Experience on Windows Imaging process using deployment method
• Experience in Data Migration tools and O365 One drive
• Knowledge on one drive
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native English language

Good-to-Have:

• SCCM Knowledge
• Experience on Office 2016 upgrades / Deployments
• Microsoft windows 10/11 Certification
• MAC iOS Knowledge

Key activities:

• Technicians are expected to support the Onsite/remote users in respective regions.
• Provide PC VDI host (user facing) and Mobile Device Support as outlined in the corresponding Service sections PC Lifecycle Management and Site Support
• Provide printing Service Support
• Manage break-fix service (Hardware & Software)
• Raise user awareness of IT tips and tricks
• Support the IT Navigator Service as outlined in the corresponding Service section
• Support remote MITSC (Mobile IT Solution Centers) Service as outlined in the corresponding Service section.
• Provide business event support as required
• Coordinate the Loan of IT accessories
• Provide desktop application support when applicable.
• Facilitate new technology implementation (setup training etc.)
• Documents maintains upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met