Facilities Manager (Soft Services)

Facilities Manager (Soft Services) Epping VIC

Location: Epping Victoria
Company: BGIS High Profile Market Environment
Employment Type: Full-Time Permanent On-Site
Salary: $100000$120000 Superannuation
Other Information: Free Onsite Parking flexible start and finish times available within core business hours minimal after-hours on-call requirements

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management delivering innovative and sustainable solutions to clients across a wide range of industries. We are committed to operational excellence safety innovation and creating positive workplace experiences for our people and clients alike.

We are currently seeking an experienced Facilities Manager (Soft Services) to join our team supporting a large high-profile and fast-paced commercial environment in Melbournes north. This dynamic site operates at scale and requires a collaborative leader who thrives in a reactive environment where no two days are the same.

Purpose of the Role

Reporting to the Account Manager the Facilities Manager (Soft Services) will oversee the operational delivery and performance of all soft services across the site ensuring contractual KPIs compliance standards and client expectations are consistently achieved.

This role is ideal for someone who is highly organised self-motivated adaptable and confident managing competing priorities in a busy operational setting. You will work closely with subcontractors client stakeholders and the wider BGIS team to drive service excellence continuous improvement and strong customer relationships.

Key Responsibilities

• Manage all soft services operations including cleaning waste hygiene pest control grounds and security services
• Lead subcontractor performance to ensure KPI delivery compliance quality outcomes and cost control
• Conduct regular site inspections cleaning audits and operational reviews using systems such as iAuditor
• Coordinate reporting service schedules and operational activities to meet client expectations
• Drive recycling initiatives and continuous improvement in waste management practices to ensure contract KPIs are met
• Manage budgets forecasts invoicing and financial reporting associated with soft services delivery
• Build strong relationships with clients suppliers contractors and internal stakeholders
• Respond proactively to operational issues urgent requests and reactive works across the site
• Ensure compliance with BGIS Quality WHS Environmental and operational management systems
• Promote a positive collaborative and accountable team culture

Education Experience & Skills

Essential

• Demonstrated experience within Facilities Management Soft Services Property Services or a similar operational environment
• Proven experience managing subcontractors and service delivery across large or complex sites
• Strong understanding of KPI management compliance and operational reporting
• Financial management experience including budgeting forecasting and invoice approvals
• Excellent stakeholder engagement communication and conflict resolution skills
• Ability to work effectively within a fast-paced and reactive environment
• Strong organisational skills with the ability to prioritise competing operational demands
• Experience using Microsoft Office applications and CMMS platforms
• Knowledge of WHS QA and Environmental systems and processes
• A proactive team-oriented approach with strong accountability and ownership mindset

Desirable

• Qualifications in Facilities Management Property or related discipline
• Experience working within integrated services or high-footfall operational environments
• Experience managing waste and sustainability initiatives
• Experience working within large-scale multi-service contracts

Workplace Flexibility

This position is based full-time on-site in Epping with free on-site parking available. The role offers flexible start and finish times within core business hours supporting work-life balance while maintaining strong operational support for the client.

Why Join BGIS

Key Benefits Include:

AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Spot recognition vouchers and $2000 employee referral bonus
Access to Flare discounts across retailers utilities travel & more
Fitness Passport for you and your family
Career development secondments and internal mobility opportunities
Leadership programs including Future Leaders and Leadership Fundamentals
Health & wellbeing support including EAP and flu vaccination vouchers
2 paid volunteer days annually and community support initiatives
Work180 endorsed employer of choice for women
Inclusive and supportive team environment with strong operational leadership
Minimal after-hours on-call requirements

How to Apply

If you are a proactive and adaptable Facilities Management professional looking to join a collaborative team within a high-profile operational environment we would love to hear from you.

BGIS is an equal opportunity employer and we strongly encourage applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.

Eligibility

To be successful in the role applicants must have full working rights in Australia and be willing to work within a Drug & Alcohol free workplace environment.

Apply Now

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