Executive Manager, Credit Operations

Role Executive Manager Credit Operations (REQ)

• Permanent
• Location: Adelaide
• Information worth noting: Senior leadership role within Mortgage Operations leading credit decisioning during complex customer and commercial scenarios.

How will I help

As Executive Manager Credit Operations you will play a critical leadership role within Mortgage Operations guiding credit decisioning in complex customer and commercial matters. You will lead credit assessment across Home Loan consumer and small business customers leading a culture of service whilst ensuring strong risk outcomes delivered consistently. This is a national leadership role with teams in Adelaide Sydney and Melbourne.

You will provide strategic leadership to teams responsible for credit oversight coach and develop senior leaders and drive a culture of accountability compliance and customer focus. Youll also be a key escalation point for complex credit queries and work collaboratively across Risk Business Units and Operations to continuously lift performance and simplify processes.

Key responsibilities include:

• Providing strategic leadership in credit development across business initiatives
• Driving sound credit decision-making aligned to policy and regulatory requirements
• Leading credit oversight governance and escalation processes
• Partnering across Risk Distribution and Operations to deliver improved outcomes
• Coaching leaders and fostering a high-performing customer-centric culture
• Identifying opportunities to improve efficiency capability and customer experience

Whats in it for me

Youll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So well back you in the development of your career internal career prospects and flexible working. Youll also keep learning to grow your career backed by a fantastic team of people with a can-do supportive structure.

Whatever shape your family takes we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions surrogacy and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need

Youll bring significant experience in credit risk and decisioning within financial services with a strong understanding of regulatory frameworks and commercial outcomes. Youll be an experienced leader who can operate at an executive level and influence across complex stakeholder environments.

Key experience and capabilities include:

• Extensive background in credit decisioning and credit risk management
• Proven leadership experience managing senior leaders and large teams
• Strong understanding of regulatory risk and compliance obligations
• Experience driving governance controls and accountability frameworks
• Ability to manage escalations and complex credit scenarios with confidence
• Strong written and verbal communication skills
• Demonstrated capability to drive continuous improvement and operational excellence

Whats it like to work there

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers our communities and each other. At Westpac making a difference means creating impact unlocking our own and each others passions and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture joining the Westpac family gives you access to a wide range of employee benefits to help you manage your prioritieswhether that means family life work/life balance ambition to grow or all the little perks in between.

Well empower you to shape your career path. Through personalised upskilling mentoring and training opportunities youre in control of where you start and how youll grow.

As an equal opportunity employer we are proud to have created a culture and work environment that values diversity and flexibilityand champions inclusion.
Hear from some of our people and their experiences working with us.

How do I apply

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac were all about creating a supportive culture and ensuring our workplaces branches products and services are accessible and inclusive for everyoneour customers employees and the wider community. If youre interested in discussing workplace flexibility please feel free to mention it in your application.

All roles at Westpac can be considered for flexible working arrangements such as flexible hours working remotely part time work or job sharing.

We invite candidates of all ages genders sexual orientation cultural backgrounds people with disability neurodiverse individuals veterans and reservists and Indigenous Australians to apply. If you have questions about the recruitment process please email

Do you need reasonable adjustments during the recruitment process

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage please email