Executive Housekeeper

The Tasman a Luxury Collection Hotel Hobart is located just steps from Hobarts waterfront and the citys top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists The Tasman reflects the true spirit of the destination.

The Opportunity

Working within our luxury hotel environment the Executive Housekeeper plays a pivotal leadership role in delivering exceptional guest experiences through the highest standards of cleanliness presentation and service. This role is responsible for leading the Housekeeping team driving operational excellence and ensuring all guest rooms public areas and back-of-house spaces consistently reflect our luxury brand standards.

As Executive Housekeeper you will oversee the day-to-day housekeeping operation develop and support a high-performing team manage resources effectively and collaborate across departments to create memorable guest experiences. You will lead by example fostering a culture of accountability engagement and continuous improvement.

Key Accountabilities

• Lead mentor and develop the Housekeeping team to deliver exceptional service and operational excellence.

• Oversee the cleanliness presentation and maintenance of all guest rooms public areas and back-of-house spaces ensuring adherence to brand standards.

• Manage daily housekeeping operations including labour planning quality scheduling/rostering productivity and resource allocation.

• Conduct regular inspections of guest rooms and public areas to maintain quality standards and identify opportunities for improvement.

• Collaborate closely with Front Office Engineering Food & Beverage and other departments to ensure seamless guest experiences.

• Manage departmental budgets inventory linen control and procurement processes to achieve financial objectives.

• Ensure compliance with health safety hygiene and workplace regulations while maintaining a safe working environment.

• Drive guest satisfaction through effective service recovery prompt resolution of concerns and proactive quality management.

• Support recruitment onboarding training performance management and succession planning initiatives within the department.

• Identify and implement process improvements that enhance efficiency service delivery and team engagement.

Profile

• Inspirational and people-focused leader with a genuine passion for hospitality and guest service.

• Proven ability to lead motivate and develop high-performing teams in a luxury hotel environment.

• Strong operational knowledge of housekeeping standards procedures and best practices.

• Understanding of Leading Quality Assurance (LQA) standards highly regarded.

• Exceptional attention to detail with a commitment to maintaining the highest levels of cleanliness and presentation.

• Excellent communication and interpersonal skills with the ability to build strong relationships across departments.

• Highly organised with strong time management planning and problem-solving capabilities.

• Commercially minded with experience managing budgets labour costs and departmental expenses.

• Demonstrated ability to drive continuous improvement and operational efficiencies.

• Professional approachable and adaptable leadership style.

• Flexibility to work weekends public holidays and varied hours as required by operational needs.

• Previous experience as an Executive Housekeeper or senior Housekeeping leader within an luxury environment is essential.

Rewards for work benefits for your lifestyle

• Join a supportive progressive and highly experienced team

• Be part of something truly unique within The Tasman experience

• Access generous benefits and discounts for yourself family and friends across over 9000 Marriott properties worldwide

• Extensive career development learning and growth opportunities

• Wellbeing programs and initiatives designed to support you personally and professionally

• Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania