Executive Assistant

Executive Assistant

SNSW Grade:7/8 - The package includes base salary ranging from $109166 - $128706 plus employer superannuation contributions and annual leave loading
Employment Type:Ongoing Full-time
Location:Hybrid working arrangement with a minimum requirement of 2 days per week in the Sydney office.

About ServiceNSW

ServiceNSW is making it easier for people and businesses across NSW to accessgovernment services. Since launching in July 2013 we have successfullytransformed and streamlined NSW Government service delivery with cuttingedge digital solutions and an award-winning culture of passion andteamwork. Our customer-centric solution offers simpler and faster accessto government transactions through our digital channels a 7-day-a-weekphone service and an expanding network of service centres. Wecurrently partner with over 50 agencies to offer over 1000 NSW Governmenttransactions.

About the team
As a single point of access to NSW Government services and support the newly formed Customer Care and Business Bureau division within Service NSW is committed to providing meaningful customer-centric experiences to individuals and businesses across New South Wales including in times of crisis or natural disaster. This encompasses proactive and responsive delivery of services and support across our digital in-person and telephone channels with a focus on relationship-based tailored and localised services.

This role is an exciting opportunity to work with the Executive Director and senior leadership team to support the operation of Service NSW Customer Care and Business Bureau Division.

Your day-to-day
Being a key member of the Office of theExecutive DirectorExecutive Office teamprimarily supportingthe Executive Director as well as Directors
Provide a range of secretarial and administrative support services across a range ofissues to support the leadership teams achievements of organisational objectives
Manage diary appointments records travel bookings and correspondence
Assisting in the drafting reviewing and preparation of relevant documents
Ensure agendas and meeting action items are recorded and circulated as directed
Monitor implement and evaluate administrative practices systems and procedures to support the delivery of quality outcomes.

To be successful in this role you will demonstrate:
Ability to solve problems quickly and efficiently
High levels of coordination skills
High level communication skills
Confident go getter who thrives supporting Senior Executives
Exceptional time management and prioritisation skills
Ability to manage multiple priorities and to build astrong relationship with your team and across the Division and organisation
Confidence using various Microsoft Office products and willingness to embrace new technology particularly collaboration tools

To Apply
Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.

Salary Grade 7/8 with the base salary for this role starting at $109166 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 10 September 2026 @ 9:59 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

IC