Events Advisor

Events Advisor

• Employment Type: Temporary opportunity to October 2027 with possibility of extension or ongoing conversion.
• Full-time hybrid principally in-office location at McKell Building Sydney NSW 2000.
• Clerk 7/8 - $116981 $129492 superannuation and leave loading
• Exciting opportunity in the Stakeholder Engagement and Events team at the Department of Customer Service.
• Develop and deliver major external-audience-facing events on high profile projects aligned with DCS and NSW Government priorities delivering better outcomes for customers across NSW.
• Busy high performing team and excellent workplace culture that supports flexible working arrangements.

The Department of Customer Service (DCS) helps make NSW a safer fairer easier and more productive place to live and focus on digital innovation customer-centric services and regulatory priorities ensures more effective and efficient service delivery for the people of NSW.

The Stakeholder Engagement and Events team supports DCS by engaging with industry community and government stakeholders. We produce external-audience-facing events conduct stakeholder mapping and research develop targeted communication materials and coordinate major program communication plans for cluster partners.

The role:

We are looking for an organised proactive and experienced Events Advisor to support the Stakeholder Engagement and Events team in the Media and Stakeholder Communications directorate. This temporary opportunity offers the chance to play a key role in delivering impactful external-audience-facing events to support DCS and NSW Government priorities.

In this role you will plan and deliver multiple concurrent events. You will collaborate with diverse stakeholders to develop communication materials manage issues and deliver high quality in-person hybrid and online events. You will leverage technical platforms including Swift Digital Slido MS Teams Town Hall Salesforce and other engagement tools to support seamless event coordination and communication.

You will work in a high-performing team to support the achievement of business objectives. The role requires leadership with a proven track record in delivering a mix of both in-person digital broadcast and hybrid events.

In addition you will develop coordinate and deliver effective communications. You will be organised adaptable to changing timeframes and able to change complex information into plain language to ensure communications are clear balanced and accessible to businesses industry groups and the community.
This role works closely with stakeholders from across the department so you will need to be great at building and maintaining key relationships managing your time and keeping abreast of a busy portfolio of work. You are resilient and have a professional can-do attitude.

Key accountabilities include:

• Plan co-ordinate and deliver events in-person online or in a combined format to a variety of stakeholders to ensure delivery of organisational objectives.
• Contribute to the development and delivery of accurate and polished briefs ahead of events video presentations and communications to internal and external stakeholders across multiple channels to ensure key messages reach and engage the intended audience.
• Develop dashboards and reports evaluate communication products and events report on outcomes and make recommendations to management that inform executive decision-making and drive continuous improvement.
• Deliver stakeholder focused communications to enable effective outcomes of organisational strategies and build stakeholder engagement.
• Collaborate across teams so that executive priorities are understood and embedded.
• Contribute to the planning and design of communications and engagement strategies to enable effective execution across multiple channels and evaluation of strategies to support the business to successfully deliver key milestones and outcomes.
• Maintain awareness of organisation-wide priorities issues industry best-practice new technologies and make recommendations to inform continuous improvement and decision-making.

Key skills and experience to be successful:

• Proven track record in delivering in-person digital broadcast and hybrid events. A minimum of 4-years event management experience is required.
• Strong technical skills and experience with online events working with external providers venues and suppliers.
• Excellent written and verbal communication skills.
• Ability to manage multiple stakeholder relationships at all levels of seniority.
• High attention to detail organisation and prioritisation.
• Experience using event and communication platforms such as Vimeo Slido MS Teams Town Hall Swift Digital and Salesforce

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 10:00am Thursday 20th August 2026

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

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Required Experience:

Unclear Seniority