Greetings from EIL Global!
EIL Global is a leading IT services company providing onsite IT support across the Asia Pacific and EMEA regions. We specialize in desktop support servers networking data center services and other IT solutions. Headquartered in Adelaide Australia we support clients across multiple countries and locations.
We are currently looking for experienced IT Support Engineers to support our onsite service requirements across Australia.
Locations
South Australia
Rundle Mall Adelaide SA 5000
Elizabeth Shopping Centre 50 Elizabeth Way
Westfield Tea Tree Plaza 976 North East Road
Uptown 91 Queen Street
Queensland
Orion Springfield 1 Main Street Springfield QLD 4300
Ipswich Riverlink Shopping Centre 7 Downs Street
Grand Plaza Shopping Centre 2749 Browns Plains Road
Westfield Helensvale 129 Millaroo Drive
Role
IT Support Engineer On-Call / Freelance / Casual
Please note: This is an on-call/casual dispatch role and not a full-time position. Support requests will be assigned based on client requirements and engineer availability.
Key Responsibilities
Provide onsite desktop and IT support to end users.
Troubleshoot hardware software and operating system issues.
Perform OS installation configuration and re-imaging.
Troubleshoot basic network issues including LAN and WAN connectivity.
Support routers switches and other network-related equipment.
Respond to onsite service requests within the required timeframe.
Perform hardware replacement and basic device setup when required.
Document all onsite activities findings and resolutions.
Coordinate with internal teams and client stakeholders to ensure smooth service delivery.
Requirements
Minimum 3 years of experience in IT support desktop support EUC or a related technical role.
Strong troubleshooting skills in hardware software and desktop environments.
Good understanding of networking concepts including LAN WAN routers and switches.
Good communication and customer service skills.
Ability to work independently and manage onsite tasks effectively.
Must be available for on-call/dispatch assignments based on client requirements.
Candidates who can support same-day or next-business-day requests are preferred.
Interested
If you are interested in supporting onsite IT dispatch requirements with EIL Global please share your updated CV along with your current location and availability.
We look forward to hearing from you!
Minimum 3 years of experience in IT support desktop support end-user computing (EUC) or a related technical role Onsite desktop and end-user IT support Hardware troubleshooting and replacement Software troubleshooting Desktop environment troubleshooting Operating system installation configuration and re-imaging Basic LAN and WAN connectivity troubleshooting Understanding of networking concepts routers switches and related network equipment Basic device setup and configuration Accurate documentation of onsite activities findings and resolutions Coordination with internal IT teams and client stakeholders Strong problem-solving and troubleshooting skills Good communication skills Customer service and end-user support skills Ability to work independently and manage onsite tasks effectively Responsiveness to onsite service requests within required timeframes Availability for on-call casual or freelance dispatch assignments Ability to support same-day or next-business-day requests Current location in or accessibility to the listed South Australia or Queensland sites Availability aligned with client requirements and engineer dispatch needs
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