EUC Engineer Contract Adelaide
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Job Summary
Requirements
Key Responsibilities:
- Provide first and second-level onsite support for desktops laptops mobile devices and peripherals.
- Troubleshoot and resolve hardware software and connectivity issues.
- Install configure and upgrade IT equipment and software per company standards.
- Manage user account creation password resets and access rights in Active Directory/O365.
- Maintain and support AV/conference room equipment and provide hands-on support for meetings.
- Liaise with remote support teams and vendors for escalations and hardware replacements.
- Maintain asset inventory and ensure equipment lifecycle management (procurement imaging disposal).
- Support onboarding and offboarding processes by preparing and recovering user devices.
- Document incidents requests and resolutions in the ITSM system.
- Ensure compliance with IT policies and security protocols.
Required Qualifications & Skills :
- Degree in Computer Science IT or related field.
- 48 years of experience in an onsite EUC or desktop support role.
- Strong troubleshooting skills in Windows 10/11 Microsoft Office 365 and general desktop environments.
- Hands-on experience with Active Directory SCCM/Intune and BMC Helix (or similar ITSM tool).
- Knowledge of networking fundamentals (LAN/WAN TCP/IP VPN).
- Experience supporting hardware from vendors like Dell HP Lenovo.
- Familiarity with remote support tools and mobile device management.
Required Skills:
Key Responsibilities: Provide first and second-level onsite support for desktops laptops mobile devices and peripherals. Troubleshoot and resolve hardware software and connectivity issues. Install configure and upgrade IT equipment and software per company standards. Manage user account creation password resets and access rights in Active Directory/O365. Maintain and support AV/conference room equipment and provide hands-on support for meetings. Liaise with remote support teams and vendors for escalations and hardware replacements. Maintain asset inventory and ensure equipment lifecycle management (procurement imaging disposal). Support onboarding and offboarding processes by preparing and recovering user devices. Document incidents requests and resolutions in the ITSM system. Ensure compliance with IT policies and security protocols. Required Qualifications & Skills : Degree in Computer Science IT or related field. 48 years of experience in an onsite EUC or desktop support role. Strong troubleshooting skills in Windows 10/11 Microsoft Office 365 and general desktop environments. Hands-on experience with Active Directory SCCM/Intune and BMC Helix (or similar ITSM tool). Knowledge of networking fundamentals (LAN/WAN TCP/IP VPN). Experience supporting hardware from vendors like Dell HP Lenovo. Familiarity with remote support tools and mobile device management. Duration: 6 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders only Email:
