EOI – Director Portfolio Policy – Digital, Data & Customer

Temporary Assignment Opportunity up to 3 Months Commencing ASAP

The Department of Customer Service is seeking expressions ofinterest from experienced policy leaders for a temporary assignment as DirectorPortfolio Policy Digital Data & Customer.

In this role you will drive complex reform initiatives and provide policy leadership for NSW in relation to digital transformation datapolicy and customer-centred service delivery.

Key priorities include:

• Supporting development of the NSW Governments digital and data policy agenda.
  
• Leading complex policy and regulatory reform initiatives.
  
• Review and recommend updates to legislative and regulatory settings to make our laws fit for purpose in a modern and fast-moving digital economy.
  
• Providing strategic advice on emerging policy issues to senior leaders.
  
• Building strong partnerships across government and key stakeholders to deliver policy outcomes.
  
  

To be successful you will demonstrate:

• Experience leading a team to deliver significant policy reform in a complex environment.
  
• Strong stakeholder engagement influencing and communication skills.
• Sound judgement strategic thinking and a commitment to public value.

How to apply

Submit a current resume with the firstpage comprising a brief statement/cover letter outlining your interest in theopportunity and demonstrating your suitability for the role.

Applications close: Thursday 17 September 2026 at 11:59pm

Contact: Caitlin Birrell SeniorAdvisor Executive Talent at

Click Here to access the Role Description.

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

Director