Enterprise Support Business Development Sales Operations, Enterprise Support Strategy & Operations (ESSO)

AWS Enterprise Support is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Would you like to join the operations organization for one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS Enterprise Support. Enterprise Support Strategy and Operations (ESSO) is hiring!

(ESSO) is looking for a smart enthusiastic and creative thought leader with a background in sales operations and supporting field organizations. This individual contributor will own the day-to-day operations for the APJC Premium Support Business Development (PSBD) businesses and partner with the Geo and Business Operations Leaders to support and execute their drive for revenue growth and increase adoption of AWS Support Services in line with the GTM strategy.

We are looking for a leader who can leverage their depth of operations experience to drive the performance effectiveness and efficiency of Premium Support Business Development teams and partner cross functionally to deliver improvement initiatives that will accelerate the opportunity to cash process. This role will hold a variety of responsibilities ranging from day-to-day operations to delivering business insights and recommendations to owning and executing key field BD operations activities and mechanisms within the geographies (ie. territory planning) to driving strategic planning activities within the geographies to leading initiatives focused on process improvement and organization efficiency.

The successful individual will have the ability to think strategically act tactically write effectively and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships demonstrate strong communication and collaboration skills organizational skills and attention to detail. This is a hands-on position - the ideal candidate must be willing to roll up the sleeves dive deep and solve important business problems. The candidate must be able to use AI to drive efficiencies both in their own work and to support automation for their stakeholders.


Key job responsibilities
Key job responsibilities
As a Sales Operations Manager your role is critical and highly visible across the organization. Your key responsibilities include but are not limited to:
Accurately plan forecast and execute on the monthly quarterly yearly objectives for one or more geographies
Act as the sales focal for the Line of Business for one or more geographies
Support the development of sales processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
Support strategic planning and annual planning activities with and for the geo leaders
Own and execute key Field BD operational mechanisms
Support and execute Premium Support Business Development rhythm of business
Manage the development of continuously evolving forecast models and methodologies quantitative analysis of the performance of our sales team customers prospects partners markets and products/services including any cadenced reporting
Support and execute initiatives focused on driving business performance efficiency and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash
Partner with BD leaders to drive execution of go-to-market strategies and implement the necessary enablement for AWS field sales teams
Drive process improvement and change management lead and deliver training as needed
Manage the cadenced business reporting for the business segment.
Develop relationships and processes with sales finance ES Leaders sales operations and other stakeholders
Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards processes and programs.


- 5 years of Microsoft Excel experience
- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining refining and implementing sales processes procedures and policies or equivalent

- 5 years of finance business management and sales operations experience
- Experience working within a high-growth technology company

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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