End User Computing (EUC) Engineer Contract Australia (Adelaide, Perth & Brisbane)

Requirements

Provide end-user level IT support services at the Customer Offices (Adelaide Perth & Brisbane).

The role focuses on delivering onsite and remote support for end user devices and software supporting IT activities and ensuring a high-quality user experience under the supervision of the EUC Lead.

Desktop and laptop support

Software installation and configuration

Remote support tools (e.g. TeamViewer Remote Desktop etc.)

Basic network troubleshooting

Active Directory (user account management permissions)

Device imaging and deployment tools (desirable)

Strong troubleshooting and problem-solving skills

Excellent communication and interpersonal skills

Customer-focused approach with a service-oriented mindset

Ability to prioritize tasks and manage multiple requests effectively

Attention to detail and commitment to quality

Ability to work independently under supervision

Team collaboration and coordination skills Adaptability in a dynamic IT environment

Handle and resolve end-user issues in a timely and professional manner

Provide end-user services including troubleshooting guidance and technical assistance

Deliver onsite break/fix support for hardware and software issues

Coordinate with and escalate hardware-related issues to third-party service providers

Provide remote support to users as required

Diagnose and resolve laptop and desktop-related issues

Deploy and install software on user workstations

Deliver desk side (in-person) support to end users

Install configure and maintain customer-owned end-user devices and software

Maintain accurate records of incidents service requests and resolutions

Support IS project activities as assigned by the EUC Lead Ensure adherence to IT policies procedures and security standards

Bachelors degree in Information Technology Computer Science or a related field (or equivalent practical experience). Relevant IT certifications (e.g. Microsoft CompTIA A ITIL Foundation) are desirable

24 years of experience in an EUC desktop support or IT support role

Experience providing onsite and remote technical support

Hands-on experience with:

o Windows operating systems (Windows 10/11)

o Microsoft Office / Microsoft 365 applications

o Hardware troubleshooting (laptops desktops peripherals)

Experience with software deployment and endpoint configuration

Familiarity with ticketing systems and IT service management processes; experience working with third-party vendors/service providers