Duty Shift Supervisor

A key management position within our Aged Care home leading the daily operations and functions of the Care Home leading Operational Excellence.

Our career opportunity

The Duty Shift Supervisor plays a vital role in the effective day-to-day operations of the Christies Beach residential care home with a key focus on the direct supervision of care hospitality and admin teams. Working collaboratively with all Heads of Departments as a member of the leadership team this role ensures operational excellence across each shift and leads the daily activities of the care home in alignment with the expectations set by the General Manager and workplace engagements.

Learn more about this ocean facing care home via this link: Christies Beach Aged Care - Nursing Home Infinite Care

This role is ideal for operational leaders with a background in hospitality events retail and/or sports clubs whereby there is a 7 day operations and rotating teams on daily shifts. Your standards set the tone for customer enjoyment reputation and operational excellence. Joining Infinite Cares One community embraces diverse workforces cultures and commitment to supporting elderly persons learn more about our One Community via this link: One Community - Infinite Care

A day in the life could look like:

• Boots on the ground support ensuring the home is warm safe and welcoming environment.
• Checking in with all departments: clinical cleaning catering laundry maintenance and engagement to support smooth daily operations.
• Overseeing meal services ensuring dining areas are prepared compliance is met and residents enjoy a positive dining experience.
• Coordinating new admissions and discharges ensuring rooms are ready and families feel supported throughout transitions.
• Managing feedback and resolving issues promptly ensuring all actions are documented and closed out.
• Supporting the resolution of complaints with a focus on enhancing the resident experience.
• Reviewing staffing allocations responding to unplanned leave and ensuring adequate coverage for continuous care.

Essential for the role

• Excellent interpersonal communication and people leadership skills - you are a natural and get on with people easily!
• Strong communication skills to engage effectively with residents their families staff and visitors
• Ability to manage resident concerns with empathy and efficiency ensuring high satisfaction and quality care.
• Excellent attention to detail when monitoring compliance operational standards and documentation.
• Effective timemanagement and prioritisation skills to navigate a fastpaced environment.
• A commitment to delivering exceptional service to elderly residents with a strong customerservice mindset.
• Ability to mentor train and support team members to enhance performance and service delivery.

Why Infinite Care

• We are a nationally recognised industry leader in residential aged care - we do things BETTER!!
• A collaborative down-to-earth team culture where people truly care & support each other.
• We embrace explore and elevate the way residential care is providing so our people love working for us.
• Technology advanced operational workplace that enables meaningful time with colleagues
• Ocean-views around this care home that residents and staff enjoy
• Resident centric operational practices enrichment and engagement with kindness and compassion at heart of what we do!

Benefits

• Non-for-profit salary packaging for all permanent employees including entertainment benefits
• Range of health and wellbeing sessions discounted via our partners Fitness Passport
• Discounted Health Insurance and related health advise
• Earn extra income via our unlimited employee referral program - Care Friends
• Employee assistance program including financial budgeting advice
• Thrive Pay - access to early pay to support cost of living
• Access to in-house and online training programs - FREE to all employees.
• Ability to span your career across our 18 homes nationally.
• Dedicated and structured workplace induction plan with an assigned buddy for your initial shifts.
• Companywide safety-first workplaces for our residents families and staff.
• Defence/Military Veterans are encouraged to apply.

Note: Internally we call this position Care & Services Manager as per outlined in the attached position description.

If this role sounds ideal follow the formal online application process to express your interest to work at Infinite Aged Care. This role wont be on the market for long Apply NOW.