Director, Sales

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Director Sales ANZ

This role opens opportunities for candidates based in Melbourne.

We have an exceptional opportunity for a dynamic and visionary sales leader to join Genesys asDirector Sales in ANZ Region. This is a pivotal role for an experienced leader who is passionate about AI transformation new logo acquisition customer experience and leading high-performing enterprise sales teams.

This leader will drive Genesys new business acquisition in the ANZ region overseeing a team of Account Executives. The successful candidate will be responsible for shaping the sales strategy fostering a culture of excellence and ensuring strong alignment with cross-functional teams.

The Strategic Value of the Role

You will be accountable for revenue performance and growth. You will:

• Lead inspire recruit and develop a team of world-class sales professionals to achieve and exceed ambitious revenue goals.

• Define and execute a go-to-market strategy that expands Genesys market share in key industries and territories.

• Partner with leadership to shape strategic priorities forecast growth and optimize sales operations.

• Foster collaboration across Sales Marketing Partner Ecosystem Professional Services and Customer Success to ensure consistent execution and customer value realisation.

• Engage at an executive level in larger deals ensuring long-term success and strategic alignment.

Key Responsibilities

• Lead and manage a team of Account Executives to deliver on new and existing customer acquisition goals.

• Drive consistent overachievement of revenue targets.

• Build and maintain strong C-level relationships with strategic enterprise customers and partners.

• Develop and execute your business plan aligned with corporate strategy.

• Recruit coach and retain top sales talent; cultivate a high-performance culture focused on customer success and continuous improvement.

• Collaborate with Marketing and Channel teams to optimize pipeline generation and conversion.

• Provide clear and actionable insight to executive management on market trends competitive dynamics and field performance.

• Champion diversity inclusion and leadership development within the sales organisation.

• Represent Genesys as a thought leader and trusted advisor in the customer experience and SaaS markets.

Minimum Requirements

• 10 12 years proven track record ofmultiple years of sales leadership including experience managing teams and complex multimillion-dollar revenue targets.

• Demonstrated success inscaling SaaS CX AI or Enterprise Softwarebusinesses within the region.

• Strong executive presence and ability to influence C-level stakeholders both internally and externally.

• Excellent strategic thinking planning and execution skills.

• Deep understanding of theCustomer Experience AI Contact Center or Cloud Communicationsmarkets.

• Strong analytical and business acumen with the ability to drive data-informed decisions.

• Proven ability to lead through change and drive transformation in complex matrixed organisations.

• Exceptional communication negotiation and presentation skills.

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Australia.

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.